Vancouver, British Columbia, Canada
I build and scale post‑sales organizations that turn S/4HANA Cloud implementations into measurable business outcomes. Over 18 years at SAP I’ve led 100+ Customer Success Partners and been accountable for north of €1B in annual revenue, hiring and developing leaders who shorten time‑to‑value, increase renewals, and drive expansion. I hire for operational rigor, coaching ability, and a bias for measurable outcomes. If you’re recruiting senior Customer Success, CEM, or post‑sales leaders for Cloud ERP, S/4HANA programs or SaaS retention, let’s connect — [email protected].
Managing SAP's post-sales customer success partners driving customer adoption, consumption, value realization, and continuous innovation for the fastest-growing solutions. Our Cloud ERP Public offering is on a roll and this team has our customers covered by partnering with the customer IT & business organizations to get the best business outcomes possible and always be ahead of their industry peers. Supply Chain is top of mind with everyone after covid brought the world to a halt. The Digital Supply Chain offerings range from Business Planning to Asset Management to Logistics to Digital Manufacturing Cloud and more. 45 Customer success partners are there to help you take control of your supply chain!
Providing support, training & guidelines for the maintenance renewal account managers. Delivering process improvements, system enhancements and reports. Calculation commissions, providing targets and report on results to management. Work close with Americas and APJ team to get one worldwide process. Jochem was based in Dublin, Ireland
Monitoring an improving the process from the customer order on the website until the deliverance of the order at the customer. Because bol.com is originally working via the "just in time" principle, monitoring, rating and improving supplier, drop shipper and carrier performance is one of the main goals in this function. This will eventually result in a higher customer satisfaction and faster delivery. Next to the daily monitoring I’m improving database related processes for higher performance and more accurate analyses. Leading a project to decrease customer service costs by improving communication to customers with existing database information and finally by developing a new web self-service on the front end for customers. Jochem was based in the Netherlands