Hoofddorp, North Holland, Netherlands
IT Professional with 11+ years of diversified experience, including: Security, Storage systems, Backup environments, operating systems and applications, with extensive knowledge in administration, development, planning, implementation and project management of IT infrastructure. My background includes international experience in multinational companies in South American and European countries, managing teams and contractors, offering customer service and support, training teams, automating tasks as well as change, incident and problem management based on ITIL methodology. Over the past 7 years I have been working as a Senior engineer deeply involved in different projects related but not limited to storage (SAN/NAS) and backup environments ranging from administration up to In-depth troubleshooting for multiple protocols such as TCP, CIFS, SMB, NFS, iSCSI, FC, NDMP, etc and their implementation in systems from different manufacturers such as Cisco, Brocade, Hitachi, EMC, HP, IBM, Symantec and NetApp among others. Being constantly inquisitive about general knowledge and inner workings of technology has given me the opportunity to acquire new skills through “self-learning”, which in fact has provided the needed tools and methodology for fast and effective problem resolution, process optimization and for delivering tangible results.
Technical Support Manager for EMEA Metrocluster Team at NetApp
IT Systems Senior Engineer | NAS Specialist for Boehringer Ingelheim via Ambit Projectes Informatics SL. - Provide worldwide support for different areas of IT Infrastructure. - Administration, troubleshooting, risk assessment and design of solutions for the storage environment. - Elaborate and execute upgrade plans for 7-mode and CDOT NetApp controllers and relevant components. - Performance Analysis to identify root causes and implement measure to improve performance on productive controllers. Work closely and coordinate with affected and related areas to implement adequate measures to mitigate impact. - Create detailed technical reports with actions taken to correct the existing issues based on optimal settings and best practices. - Work on resource optimization by identifying unused storage resources and setting the proper configuration on each scenario. - Work closely with the different system leads fulfilling requests ranging from automation tasks, definition of standard naming conventions, creation of support cases, evaluating specific issues or solutions proposals for different projects, etc. - Analyze current status of the environments of different areas and propose optimizations. - Analyze improvement opportunities with other team members, establish different proposals and implement them as part of continuous improvement process. - Creation of automations to reduce time-consuming tasks while reducing complexity at the same time, implemented in different areas such as Storage, Vmware, Linux, Backup, etc. - Collaborate in the definition of standards for automations created on Data Center Services related areas.
Senior Storage Engineer for T-Systems Iberia – A division of Deutsche Telekom - IT Services with Zero Outage. - Storage Administration, design of solutions, security assessment, support and troubleshooting for critical heterogeneous SAN/NAS systems from different manufacturers such as NetApp, Hitachi (HDS) , EMC, IBM, HP, Brocade and Cisco. - Master Thesis: Improving Efficiency of Administration of Storage Environments via Scripting Techniques and Code Reuse. A template-based framework suitable for task automation based on standardization and best practices implementation. - Task automation for different storage systems based on shell scripting (bash, ksh, etc), Powershell, Perl, PHP, html, among others. - Change, Incident and problem management based on ITIL methodology to meet SLAs and focusing on a Zero Outage strategy to guarantee business continuity. - Active work in Disaster Recovery Plans and Business Continuity Plans, including design and implementation, patching and vulnerability management, especially for NetApp based solutions. - Capacity planning and reporting, upgrade planning, vulnerability analysis for risk mitigation, standardization. - International experience working in task forces and active participation in services handover activities. - Training team members in NetApp related technologies as well as programming languages. - Active work in cloud computing and virtualization projects based on vmware technologies (VCloud). - Specific NetApp Knowledge: High Availability pair of FAS Models 980, 20XX, 22XX, 31XX, 62XX, etc, Metrocluster, ONTAP 7 Mode and Cluster Mode, Snapmirror (replication), Snapvault (Nearstore) including OSSV (Backups to discs), OnCommand Unified Manager, OnCommand Workflow Automation, OnCommand Host Package and Virtual Storage Console for VMware vSphere (for Backups of Virtual environment), Snapmanager for SAP, Snapdrive, Flexclones, Snaprestore, Multistore, NetApp manageability SDK.
Senior Service Engineer / Project Manager at Siemens - Siemens Building Technologies (SBT) - To design security systems solutions and development of maintenance plans for different customers. Analyzing the maintenance strategy and customer experience. - Vulnerability and risk assessment for identity and access management. - Project Management for maintenance services, implementing Siemens quality standards and ensuring the achievement of the project’s technical and financial goals. - To Design, set up and coordinate the installation of security systems such as CCTV, Access Control and Fire Detection and Alarm Systems. - To create procedures and manuals to standardize the installation of the security systems. - To give support and training for access control systems for the Siemens Andean Region (Colombia, Venezuela, Ecuador and Perú). - To ensure that all contractors follow the respective standards for all the maintenance and installation activities. - Constant communication with Siemens in Germany to define the needed updates on installed systems, analysis of product obsolescence and general support and troubleshooting. - Configuration of the Sipass Access Control system (Biometric and Contactless card based) for the Congress of the Republic of Colombia. Coordination with a Switzerland based company to support additional features requested by the customer. - Key Account Manager for the internal Siemens Real Estate account of Siemens Building Technologies in the Andean Region. Project manager in charge of the implementation of security systems in Siemens premises including design, setup and support to the bid team.
Field Service Engineer as Independent Contractor at Siemens - Siemens Building Technologies (SBT) - Maintenance and configuration of CCTV systems from Siemens and other manufacturers, including cameras, Pelco DVR DX7000, Panasonic controllers for PTZ cameras, etc. - Maintenance and configuration of Fire Detection and Alarm Systems from Siemens, including FP-11 smoke detectors, Manual stations, MXL-IQ (Cerberus) Fire Protection Control Panel and Network Command Center software. - Maintenance and configuration of Access Control Systems from Siemens, including proximity card readers, time tracking readers, K-24 controllers as well as the Siport software. - General maintenance and configuration for all security systems in Siemens premises in Bogotá - Colombia.