Braine-l’Alleud, Walloon Region, Belgium
• Methodical and versatile mechanical engineer with 13 years of experience in the automotive industry, specializing in problem solving, process improvement and customer service. • Agile team player, with a vocation for service that values challenges and works towards achieving goals and customer satisfaction. • Enthusiastic about technology and innovation.
Manufacturing Quality Department - Recurrence Prevention: share manufacturing issues from other regions to European manufacturing plants, assess potential risks, review feedback, and ensure necessary actions are taken. - Project Evaluation: audit manufacturing processes to identify risks in major vehicle project changes and prevent quality issues. - Manufacturing Quality Audit (MQA): conduct process sampling to verify that plant quality assurance meets the company minimum requirements and standards. - In-Service Emission Conformity (ISC): develop and oversee market vehicle testing plans to ensure emissions compliance.
Customer Quality Division - Early detection and resolution of field claims related with clutch and engine (supplier process improvements and design changes). - Field Quality Representative in Latin America and Caribbean for issues handling and risk management. - Big Data and Vehicle Data projects development. - Warranty Claims & Diagnostic Trouble Codes related data analysis. Trend monitoring, anomalies detection.
Customer Quality Division - Early detection and resolution of field claims for New Corolla launching (supplier process improvements and design changes).
Global Customer Quality Engineering - ICT (Intra Company Transfer) - Early resolution of flied claims related with design issues.
Customer Quality Division - Early detection and resolution of field claims related with brakes (supplier process improvements and design changes).
Quality Assurance Division - Warranty Reduction analysis. - Warranty cost share analysis and negotiation with suppliers.