Sliema, Malta
With over 14 years of experience in the technology field, I am a Microsoft Security Consultant, a leading cybersecurity and information security consulting firm specializing in Microsoft solutions. I help our clients protect their IT environments, mitigating organizational risks by managing, monitoring and responding to threats, using a wide range of security solutions in diverse environments. As a Microsoft Certified Trainer and holder of multiple Microsoft certifications, I am always learning and sharing my knowledge with others. I have expertise in Microsoft 365, Exchange Server/Online, Azure Virtual Desktop, Active Directory, SCCM, Intune, SharePoint, and Teams with telephony. I also have skills in penetration testing, vulnerability management, and risk analysis. I am proud to be part of a talented and dedicated team committed to information security and digital transformation.
As a Microsoft Security Consultant at Layer8, I have the opportunity to apply my knowledge of information security to help our clients protect their IT environments. Layer8 is a leading cybersecurity and information security consulting firm specializing in Microsoft solutions such as Microsoft Defender for Endpoint, Microsoft Intune, and Microsoft Sentinel. Here, I have the opportunity to work with cutting-edge technologies and apply best practices in information security, including penetration testing, vulnerability management, and risk analysis. I am proud to be part of such a talented and dedicated team committed to information security. Key Projects/Tasks: - Conducted audit and hardening for one of Portugal's largest highway concession companies, strengthening their Microsoft environment and ensuring greater security maturity. - Recovered Active Directory for many Portuguese clients who suffered cyber attacks. - Implemented Intune and other Microsoft products in Portugal's largest open television company. - Implemented hardening on Office 365 for global companies. - Implemented Microsoft Authentication for Azure AD on firewalls such as Palo Alto and Fortigate.
As a Microsoft Modern Workplace Consultant at a leading Microsoft partner company in Brazil, I provide high-complexity solutions to a range of organizations across various industries, including mining, energy, healthcare, and the public and private sectors. My expertise lies in the deployment and migration of Microsoft 365 solutions, Exchange Server/Online, Azure Virtual Desktop, Active Directory, SCCM, Intune, SharePoint, and Teams with telephony. My responsibilities include: Reviewing work processes and serving as a technical focal point, guiding the technical team with manufacturer and technology market best practices. Deploying, upgrading, and administering SCCM/MECM in large enterprises with 10,000+ devices and co-managing with Intune. Providing consulting and support for highly complex Microsoft products. Managing migration projects, including the migration of almost 100,000 mailboxes from legacy e-mail environments to Exchange Online, ensuring security, integrity, and availability for the organization and important government services. Implementing Azure Virtual Desktop to meet LGPD requirements for law firms. Implementing information security solutions within the Microsoft 365 suite. Updating and implementing identity management tools such as Active Directory and AD Connect. Developing complex scripts for managing Microsoft products. With my extensive experience and technical expertise in Microsoft solutions, I am confident in my ability to provide efficient and advanced IT infrastructure solutions to any organization seeking to enhance their workplace.
As a Microsoft Infrastructure Specialist with extensive experience in deploying and managing Microsoft solutions, I have a track record of success in roles such as Microsoft Product Support Analyst at TBA Group, a leading IT company in Latin America. At TBA Group, I managed the infrastructure of various Microsoft services, including SCCM, AD, DNS, DHCP, Exchange Server 2013/2016, Exchange Online, Office 365, FTP, Stream, and Remote Access RDS. One of my notable achievements was deploying and managing SCCM for 5,000 devices at the Supreme Court of Justice. Additionally, I managed all physical and virtualized Windows Server 2003, 2008, 2012, and 2016 servers on VMWare. I am also experienced in operating, administering, and migrating the Microsoft Endpoint Configuration Manager, and have developed Windows 7 and Windows 10 images for desktops and laptops using the Microsoft Deployment Toolkit (MDT). Furthermore, I have extensive experience in automating routines with PowerShell and have carried out migrations of over 20,000 mailboxes from Exchange Server 2010, 2013, and 2016 environments to the Microsoft cloud. I supported management by defining working hours and generating revenue for the TBA Group. With my expertise in Microsoft solutions, I am confident that I can contribute to any organization seeking efficient and advanced IT infrastructure solutions.
I had the pleasure of joining Connectcom, a renowned technology outsourcing company with over 100 public and private clients all over Brazil. During my time as Senior Infrastructure Analyst, I was able to work on several projects in both public and private sector organizations, improving and automating different work processes. This work gave me advanced skills in technologies such as Active Directory, DNS and Windows Server, as well as other important tools such as Exchange Online/Server and Windows Server. With my extensive experience in implementation projects, migrations, and N3 support, I guarantee exceptional customer service. My skills in environment analysis and troubleshooting allow me to quickly identify and resolve issues, increasing security and improving the IT environment for our customers. I have extensive experience in Microsoft environment support and administration, installation and configuration of Windows services such as AD, GPOs, DNS, DHCP, File Server, WSUS, RDS, IIS, FTP, NBL, and Certificate Authority - CA, among other Microsoft products. In addition, I have advanced skills in Failover Cluster installation and configuration in high availability. I am passionate about researching and implementing new technologies that can improve our customers' IT environment and, when necessary, planning and executing preventive and corrective maintenance. My advanced knowledge of TCP/IP, Web applications and other Microsoft applications make me a valuable choice for any team looking for a highly qualified IT specialist.
During the period I worked in Connectcom, I had the opportunity to provide specialized services to various organizations, generating value for our customers and automating work processes in remote and on-site services. I highlight in particular my work in the Supreme Court project, where I had the responsibility to exclusively attend to the authorities and Justices of the STF, providing a differentiated and adequate treatment to the magistrates. As the most experienced professional of the team, I took the lead in several situations, ensuring compliance with deadlines and the quality of the services provided to the magistrates and to the top administration of the most important public body of the Brazilian justice system. Among the activities I performed in the STF project, I highlight the development of Windows 7, Windows 8, 8.1, and Windows 10 images using the Microsoft Deployment Toolkit - MDT, as well as the monitoring of the printing environment and the installation and configuration of local and shared printers on Windows servers. I also provided expert services to authorized personnel, developed advanced Powershell scripts, and provided on-site technical support, installing and configuring software and instructing users on key Microsoft and third-party software features. I was responsible for maintaining microcomputer hardware at the configuration level, basic software and automation applications, as well as spare supplies and maintenance kits on general IT equipment. I have extensive experience in microcomputer operation, as well as ITIL Foundation certification, thus having sufficient knowledge to serve users with the industry standard used worldwide. As a professional committed to the mission and guidelines to serve technology users, I have always tried to act calmly, tolerantly, and professionally when facing situations that escaped normal work procedures and routines, adapting to the established rules and regulations.
As a HelpDesk Analyst at CTC company in the Supreme Court, I had the responsibility to receive the first level demands from users, record all incoming demands in systems and classify the calls using the service catalog. In addition, I attended to and oriented users following previously established techniques, procedures, and scripts, consulting management in case of doubt or lack of information in more complex cases. I highlight that, as the most experienced professional of the team, I had the responsibility to exclusively attend to authorities/Ministers of the STF, providing an adequate quality and differentiated treatment to the magistrates. I closed requests for information after providing the requested information and recording the information provided. I also registered the complaints, clearly reporting the problem presented by the user, and forwarded them to the sectors for second or third level analysis. In addition, I forwarded to the second level of service the demands whose subjects were not related to the competence subjects of the first level and returned the call to provide additional information to users, if necessary, according to procedures. I also had advanced knowledge of text formatting applications, of the Office Package tools, and good writing and verbal fluency in Portuguese, in addition to experience in customer service (Call Center). Had responsibilities of various operations in SCCM, Remote Access, running scripts and applications to solve problems for users, development of simple Powershell scripts, installation and configuration of software, and guidance on the main features of various Microsoft software and software from third-party manufacturers. As a HelpDesk Analyst, my goal was to ensure user satisfaction by serving the user with quality, agility, and efficiency.