Poland
IT, Network; Storage; Virtualization & ITSM Application Support Certified Professional. ISM v3; VMware (VCP-DCV550); CompTIA CIOS; CCAP (Cloud+; Network+; A+); ITIL v3; Google Cloud G Suite (Google Apps) Administrator & Ivanti Service Manager Engineer & Administrator certified. I'm always seeking opportunities to implement my existing skills and develop and progression in my personal career in the IT industry.
Cyber Security Technical Support Engineer at Tenable. Supporting Tenable empowering organisations to understand and reduce their cybersecurity risk. Providing technical support for various Tenable products: Tenable.sc; Tenable.ad; Tenable.ot; I Tenable Core; Nessus Professional; Nessus Manager; Nessus Agents; Nessus Network Monitor (NNM); Log Correlation Engine (LCE); Vulnerability Scans; Compliance Audit Checks. To know more about Tenable, please visit https://www.tenable.com/ We are #onetenable. Join our global team: tenable.com/careers.
Application Technical Support Engineer for Ivanti Neurons for ITSM Cloud & On-Premise. Providing 2nd/ 3rd level technical support for our application users (Administrators - IT people), resolving their questions or problems in the areas of system configuration/setup and product functionality including fixes. Achievements: Ivanti Service Manager Certified Engineer (Completed 2019/08/14) Ivanti Service Manager certified Administrator (Completed 2020-09-17) To know more about Ivanti, please visit http://www.ivanti.com/
Technical Support Engineer for Cloud Platform Operations at Virtustream (Via CPL solutions). Delivering technical support expertise in complex cloud platform environments, supporting Virtustream Enterprise and Storage cloud solutions and other enterprise-class, mission-critical, cloud hosting solutions for Virtustream high-end premium customers. Duties include: ▪ Providing steady state support to internal, domestic, and international enterprise-level customers. ▪ Responsible for incoming ticket volume via multiple channels (phone, email, & web). ▪ Routing and/or escalating tickets as needed to tier two support staff and engineering teams after the completion of basic troubleshooting. ▪ Partnering with various engineering teams to troubleshoot, analyze, and resolve tickets. ▪ Communicating procedural and technical issues to internal and external customers in a customer critical environment and acting as a customer liaison and point of contact throughout the ticket lifecycle. Virtustream, a Dell Technologies business, is the enterprise-class cloud software and service provider trusted by enterprises worldwide to migrate and run their mission-critical applications on the cloud. To know more, please visit http://www.virtustream.com/
Enterprise technical support for Google. Specialist in E-mail Migration, Sync and Mobile devices to provide Tier 2 support for G Suite (Google Apps for Work) customers for the Google Cloud platform, gathering information, troubleshooting and resolving issues of all types for English market Customers. Also specialized in Chrome Devices, Chrome OS, Chrome Browser and Android to support business customers, non-profit and education organisations on the Google Cloud platform by gathering information, troubleshooting and resolving issues of all types for English market Customers. Progressed from Tier 1 language tech support for Portuguese market into Tier 2 English technical support. https://www.google.com/cloud/ www.voxpro.ie / www.voxprogroup.com
Regular liaising with Distribution Planners and Traffic Group at EMC. Coordinating between various Freight Forwarders to arrange on time presentation of documents and liaise internally with the warehouse to ensure that the shipping goods and documentation match and are transacted correctly and on time. ▪ Trained on export documentation/ compliance for various worldwide regions and countries. ▪ Conducted and updated various internal reports (Health & Safety report; IT Issues Log and other internal reports in compliance in industry regulations). ▪ Continuously improved procedures and processes by implementing new reports (Creating and customizing macros for automation and time saving; Documented the user instruction manuals and training the Team in same). ▪ Continuously provided IT support to the Team and assisted in troubleshooting and resolving IT related issues (Creating IT tickets and managing a report of same for the department; Mapping printers and Network drives; printer maintenance, troubleshooting and fixing; assisting users with issues in accessing their Outlook e-mail accounts and managing the department server backup tapes). ▪ Successfully assisted during Oracle to SAP migration by participating in Project work (Training and Testing phases). ▪ Successfully assisted the team in completing urgent requests on tight deadlines and providing excellence service to EMC and its Customers at all times (Time management; Workload prioritization and managing department resources effectively). ▪ Progressed from warehouse operator to warehouse clerk and last to export documentation clerk position. www.kn-portal.com www.emc.com