Moita, Setúbal, Portugal
I lead a Software Development Competence Centre in Portugal, managing a team of engineers and delivery professionals serving German enterprise clients. My accountability spans delivery quality, commercial performance, and centre growth. Before this, I spent seven years as a Principal Consultant at PA Consulting, leading technology transformation programmes for clients including the UK Home Office, NHS Wales, the Civil Aviation Authority, NS&I, Astellas, Paysafe, the University of Nottingham, and the University of Manchester. Earlier in my career, I held senior operational leadership roles at SAP and Symantec, managing technical teams across EMEA and globally. My background sits at the intersection of commercial delivery, technology transformation, and people leadership. I hold an MBA from Henley Business School, a BSc in Electrical Engineering and Computer Science from IST Lisbon, Portuguese, EU, and UK citizenship, and formerly held UK Security Clearance at SC level.
Leading the Software Development Competence Centre delivering software engineering capabilities to German enterprise clients across energy, telecoms, and industrial sectors. * Centre leadership with full accountability for delivery quality and commercial performance * Team of 40 to 50 people including engineers, delivery leads, and support functions * Responsible for hiring, capability development, and client relationship management * Operating across the nearshore delivery model between Portugal and Germany
Working with clients to develop strategies, operating models, and change initiatives to equip organizations to deliver on their vision, aspirations, and direction to gain market advantage. Worked on High-Education, private and public healthcare, Pharma, Public Sector, FinTech, Business Services, Legal Firms, Software and Technology. Held UK Security Clearance at SC level throughout tenure, obtained in support of sensitive government programme delivery.
I was responsible stakeholder management to top executives and high potential managers in EMEA to maximise the benefit a very large training investment in an event with Singularity University. Negotiated, prioritised and selected participants for the event. Produced Though leadership internal and external communication to influence Executives to attend the event related to up and coming technologies like, IoT, Blockchain, Machine Learning, Big Data & Analytics. The innovative power and budgets are changing in organisations, with new roles starting to threaten the position of IT as the technology drive for enterprises. I created an internal Marketing Campaign to change SAP’s service sales mindset about the strategic importance and role of actors like CTO's and Chief Innovation officers in the actual executive board.
I managed a team of support engineers responsible for SAP BOE platform. I was responsible operationally for managing directly 18 engineers and a similar amount as part of SAP outsourcing partners in India and Tunisia. I lead the team thought internal reorganizations maintaining excellent customer service results and having very high employee satisfaction results.
I managed a team of support engineers responsible for SAP EIM tools. I was responsible for restructuring the team and raised the customer satisfaction from 60% to 92%. I was responsible for hiring, performance management, operational execution of the all support function for the group.
I lead the team who delivered test environments to internal technical staff with a team of 10 engineers globally, presences in Australia, India, two sites in North-America, Argentina and UK. I built the Argentinian team and changed the support model to optimise the delivery capacity and established a 95% customer satisfaction rating for the team. I managed constant change in the group, having high levels of employee satisfaction. I lead the team managing vendors and CAPEX investment in the design of datacentres and purchasing of IT equipment. I desidnes a governance to manage the different priorities of the business and different stakeholders. The budget managed was around $1M USD a year.
* technical support engineers management * Customer escalation management * duty management * development of other junior manager * responsible for implementing and training Indian team to deliver enterprise service * responsible for Italian Branch of support
* managing and coordenating technical resources * duty management * workflow manager * customer escalations manager * Iberia support liason manager * hiring specialist