Australia
IT Director and Business Partner with 20+ years driving technology transformation across Asia-Pacific and Australia. I've led regional IT operations at scale — 6 business divisions, 2,500+ staff, 20+ offices across 15 countries — while staying close enough to the work to get things done. From directing 6–7 mergers and acquisitions and migrating 1,000+ staff to Office 365 in under 3 months (first and fastest region globally), to negotiating USD $160K+ in vendor savings and driving an 90% cloud-only regional infrastructure — I deliver outcomes, not just strategies. Over the past 3 years I've brought that same mindset to SA Government — as ICT Business Partner and Business Improvement Lead, working at the intersection of technology and business strategy to translate complex needs into funded, delivered solutions. What I bring to any organisation: ▸ IT Director-level leadership across enterprise and government environments ▸ Deep ITSM expertise — ITIL, ServiceNow, CGEIT, TOGAF®, BRMP®, ISC² CC ▸ Proven track record in digital transformation, cloud adoption, and ICT governance ▸ Strong stakeholder relationships — from delivery teams to C-suite and Senior Execs ▸ Techno-functional — equally comfortable in the boardroom and the detail Currently based in Adelaide · Open to senior IT leadership, Director, and ICT Business Partner roles across SA Government and enterprise. If any of that sounds like what you're looking for — or you just want to connect and have a chat — feel free to reach out. Always happy to grab a coffee
Seconded to the Algal Bloom Coordination Unit (ABCU) to lead IT-related initiatives — shaping the approach, engaging stakeholders, and putting in place tools and governance to support cross-agency delivery. ▸ Led rollout of a PPM platform to track 120+ Algal Bloom initiatives across SA Government agencies; managed business case, requirements, vendor selection, and full delivery, moving reporting from Word documents to a centralised system. ▸ Acted as de facto product lead for the Beachsafe app — managed Kanban board and sprints in an Agile setup, coordinating teams across multiple states and time zones, handling pre-release testing and UI/UX improvements. ▸ Supported build of a Power BI dashboard by integrating data sources across agencies; coordinated data flows, supported a data officer, and resolved IT issues during setup to enable centralised reporting. ▸ Managed vendor engagement and worked with procurement to reduce costs and add value; established governance with DPC, ABCU, IT Security, and PMO teams.
Transitioned back into the ICT Business Partner role, providing continuity of strategic engagement with corporate stakeholders following the conclusion of the Manager position term. ▸ Continued to act as a trusted liaison between corporate business divisions and ICT — identifying opportunities, translating business needs into ICT initiatives, and maintaining momentum on in-flight projects. ▸ Supported development of funding proposals, proof-of-concept initiatives, and solution scoping across multiple corporate divisions. ▸ Managed project delivery in collaboration with architecture, vendor, and technology partners, ensuring alignment with departmental priorities and Essential 8 compliance requirements. ▸ Led feasibility analysis and stakeholder engagement for implementation of Microsoft Power Suite in schools as a managed service — a significant cross-functional initiative spanning multiple teams.
Led a team of 4 ICT Corporate Business Partners, aligning ICT solutions with corporate division objectives while personally contributing as an ICT Business Partner. Accountable for team performance, professional development, and delivery quality across all business partnering engagements. Positioned ICT as a strategic partner, enabling corporate divisions to achieve their business objectives through targeted, fit-for-purpose technology solutions. ▸ Managed and prioritised ICT demands to align with business objectives across the corporate division. ▸ Oversaw IT BP lifecycle for all business improvement initiatives from concept through delivery. ▸ Drove digital transformation and efficiency across corporate divisions, including CRM and case management solutions. ▸ Facilitated ICT program delivery on time, within budget, and to high quality. ▸ Developed business cases for funding and engaged architecture teams to ensure seamless solution integration. ▸ Evaluated fit-for-purpose vendor solutions, supported Proof of Concept (POC) initiatives, and provided high-level business analysis.
Served as a trusted ICT Business Partner to corporate divisions, building strong relationships with business leaders to identify technology needs and translate them into actionable ICT initiatives. ▸ Engaged with stakeholders to scope requirements ranging from task management tools through to complex enterprise solutions such as CRM and case management systems. ▸ Developed business cases for ICT funding and worked closely with architecture teams to ensure solutions were fit-for-purpose and seamlessly integrated into the department’s broader technology landscape. ▸ Managed vendor engagements supported Proof of Concept (POC) initiatives, and provided high-level business analysis to assess risks and prioritise ICT demand effectively. ▸ Served as the primary liaison between corporate business units and the ICT division, managing escalations and ensuring strong two-way communication across teams. ▸ Contributed to digital transformation initiatives and drove efficiency improvements across corporate divisions through targeted technology enablement.
Provided stable, consistent IT services to 6 business divisions comprising 2,500+ staff across 15+ countries in the APAC & MEA region. Acted as trusted IT partner to the business, conducting monthly/ad hoc service reviews and providing technology advisory services. Held dotted-line accountability for regional L3 infrastructure and technical teams, providing strategic direction and escalation oversight across the full technology stack. ▸ Led the IT team through 10+ mergers & acquisitions across the Asia region, managing end-to-end IT integration including infrastructure, systems, and team onboarding. ▸ Negotiated and managed procurement deals for digital transformation projects worth over $1 million across the APAC region. ▸ Delivered ~USD $60,000 in savings through strategic renegotiation of the 3-year regional MPLS contract renewal. ▸ Negotiated over USD $100,000 in savings on the Global Antivirus solution renewal, reducing costs significantly without compromising security coverage. ▸ Managed major incidents using the ServiceNow framework with timely stakeholder communications. ▸ Managed mobility and wired network contracts across the region. ▸ Conducted surveys and analysed feedback to drive continuous service improvement.
Managed diverse APAC and MEA IT support operations across 20 offices in 12 countries. Led regional Service Desk, L1 & L2 support teams with 15 direct and indirect reports, with dotted-line accountability for regional L3 technical teams spanning network, infrastructure, and security disciplines. ▸ Provided technical direction for mergers, acquisitions, joint ventures, and divestitures with a focus on COBIT compliance. ▸ Oversaw vendor management and contract negotiations region wide. ▸ Enhanced ITIL processes using the ServiceNow platform. ▸ Developed financial recharge models and innovative technology solutions to support business objectives. ▸ Managed IT services and support across 6 business divisions, 1,200+ staff, and 20+ offices in APAC & MEA — broad cross-discipline knowledge spanning network, server, storage, and security enabling effective collaboration with all technical teams. ▸ Served as process owner for Incident, Request, Change, and Escalation management; maintained high performance across all processes with accurate reporting and proactive service improvement activities. ▸ Owned the Major Incident process end-to-end — coordinating resolving parties, managing stakeholder communications, and leading post-incident reviews to drive lasting resolution. ▸ Accountable for service quality and capacity planning — ensuring future demand from business growth and projects was factored into forward plans for all associated systems. ▸ Produced regular, accurate management reporting on IT service performance and acted as an IT ambassador — building effective relationships across business units to ensure strong dialogue and alignment.
▸ Led APAC IT service delivery and infrastructure, representing the region on global projects; early adopter of ServiceNow for end-to-end ITSM. Served as Regional IT Security Lead for the global PCI DSS compliance project. ▸ Migrated over 1,000 staff to Office 365 across 12 countries in under 3 months, moving from on-premise Exchange to cloud with minimal business disruption — one of the group’s earliest large-scale cloud migrations. ▸ Led the region’s migration from on-premise Exchange to Office 365, enabling staff to work from anywhere — received a special commendation from the Group CIO for completing the migration in the shortest timeframe across all regions.
IT Operations, Service Delivery, and infrastructure/security management for one of Maersk’s largest Global Service Centres (1,200+ staff).