Waterloo, Wisconsin, United States
Experienced Technical Services Analyst with a demonstrated history of working in the healthcare computer software industry. Skills in customer support; software development, troubleshooting, and testing; mentoring; project management; and team leadership. Strong information technology professional with a Doctor of Philosophy (Ph.D.) focused in Organic Chemistry from University of Wisconsin-Madison.
Manage a team of Client Systems Engineers staff by leading work plan meetings and quarterly reviews, gathering feedback from customers and co-workers, and encouraging career growth.
• Extensive experience in organic molecule and metal complex synthesis and analysis • Management of departmental catalysis center facility • Leadership in training others and maintaining specialized lab equipment