Joanne Barker

Advisor at Footman James

Dudley, England, United Kingdom

About

An ambitious, flexible and dynamic worker. A proven track record of exceeding and meeting all targets set. A keen, hardworking, reliable and excellent time keeper and communicator, who can work effectively alone or as part of a team. An extremely punctual individual with an excellent attendance record and a positive approach to employment who is keen to obtain new skills and training and flourish in the right post.

Experience

  • Advisor at Footman James
    May 2014 - Present · 12 yrs 2 mos

  • Customer Service Assistant at Marks and Spencer
    2012 - 2014 · 2 yrs

    • Assist with customers • Man Tills • Replenish stock on shop floor • Do internet/ipad orders • Qualified Bra Fitter

  • Animal Technician at Kinver Veterinary practice
    Mar 2012 - Jul 2012 · 5 mos

    • Reception duties • Nursing, • Insurance Claim forms • General Cleaning of the practice

  • Customer Service at Marks and Spencer
    Oct 2010 - Jan 2011 · 4 mos

    Customer service manned tills stock rotation

  • Claims Executive at JLT Group
    Feb 2009 - Sep 2010 · 1 yr 8 mos

    Effectively manage all administrative duties Complete claims pre-assessment process and respond to issues raised appropriately • Ensure all relevant claim information is logged and scanned against the appropriate risks. • Type letters (using Microsoft word) as and when required, maintaining regulatory service levels • Keep all logs and spread sheets updated regularly (Microsoft excel) • Ensure files are actioned within service levels agreed • Medically assess claims • Process claims in an efficient and timely manner keeping third parties updated on progress • Ensure all claims queries/complaints are dealt with in accordance with FSA requirements • Ensure business performance targets are met at all times • Contribute to a successful audit score • Work closely with colleagues in understanding and securing the key performance indicators for the business i.e. claims processed within 5 days