Joanne Baker (FCMI CMgr)

About

I have over 25 years experience in the pension and employee benefits industry. Over the last 15 years I have managed teams implementing flexible benefits platforms for UK and Global Clients. Responsible for new business implementation, change management, operations and service delivery. I am excited to be part of the team delivering award winning Darwin technology solutions to our clients across the world. I am passionate about people and thrive on creating a inclusive, engaging and supportive culture for my colleagues.

Experience

• Operations Manager at Marsh
  Jan 2026 - Present · 6 mos

• Principal Consultant, Global Programs at Darwin
  Nov 2020 - Jan 2026 · 5 yrs 3 mos

• Client Implementation Leader at Mercer
  Jan 2020 - Oct 2020 · 10 mos

  Enabling operational excellence and fantastic employee engagement through market leading technology.

• JLT Employee Benefits (5 yrs 5 mos)
  • Head of Benpal Operations
    Jun 2018 - Jan 2020 · 1 yr 8 mos

  • Consultant
    Sep 2014 - Jun 2018 · 3 yrs 10 mos

• Head of Client Services at Jardine Lloyd Thompson
  Jun 2010 - Aug 2014 · 4 yrs 3 mos

  Responsible for the implementation and ongoing administration and service provision to all clients on the BenPal platform.