Blackpool Area
Experienced in sales, vocational/CEIAG/WRL management,exhibitions and printing sales, project and business development. Passionate about people, building relationships and getting the best for all clients/customers.
Managing a small team in delivering excellent customer service to our customers, including general public, existing learners or B2B. Providing information to customers, course guidance commercial bookings, managing overview of outbound call campaigns. Implementing and delivering training across all areas of the college and campus for new crm systems. Producing CRM training guidance for all staff. Delivered customer service training across College to all staff. Organise training for departmental staff. Assisting with the development of new admissions processes Organisation of enrolment for all education markets. 16-18, 19+, Higher Education. Conducting Performance reviews and one to ones for team. Supporting with Open Events, Graduation and other events.
Customer service/technical support. Providing technical assistance to customers. Liaising with technical/parts managers, suppliers, courier companies and engineers. Employee of the year for retail contract 2019 Assisting with ecommerce, stock allocation.
Hr, payroll, recruitment, inductions, employee contracts and compliance. Onsite dealing with 250 employees.
Permanent Consultant for Business, Finance, Education, Sales, Industrial, Engineering & IT.
Support the Area Managers to organise member meetings, social events and other bespoke activity. Contribute to the Regional Executive Board meetings and Specialist Groups through the provision of the organisation and administrative support. Responsible for organising and promoting NFB Training courses within England & Wales. Liaise with members relating to any queries, providing guidance and support. Liaise with members and non-members to assist with their training requirements. Maintain accurate records and data in accordance with the NFB’s standard practices. Meet or exceed planned objectives and contribute to the NFB’s agreed Key Performance Indicators Develop an effective working relationship with members through dialogue and relevant communication. Act as a first point of contact with member companies and external organisations with which the NFB is involved. Contribute to a team environment, sharing ideas and working with the Customer Service team. Maintain accurate records and data in accordance with the NFB’s standard practices.
Managed school targets for Work Related Learning, Aim higher and Careers to ensure these were met. This involved liaising with a wide range of outside agencies, working closely with the local colleges, universities and businesses to develop and implement Employability Programmes, develop appropriate courses for students in the 14-16 age range, developing and managing initiatives including 14-16 vocational college courses, Aimhigher, Pre- Neet and Enterprise. Working with pupils either one to one or classes. All of these aspects involves producing evaluations, audits and reports in preparation for Ofsted. Key Achievements •Building relationships between local companies and the school in order to bring the World Of Work into a student’s life, whether in school or work placements. •Successful work related learning and careers programmes in school, underpinned by excellent links with local colleges and businesses •A thriving 14-16 college-based learning programme, appreciated by students, families and school •A range of programmes and activities, supported by school, local partners and local business to raise the aspirations and self-esteem of students. •Successful funding bids to develop Aimhigher and Enterprise activities in school •A range of work experience placements fully compliant with required health and safety standards