Nottingham, England, United Kingdom
I’m a proven leader and healthcare manager with a track record of guiding multidisciplinary teams, developing and implementing clinical policies, and leading quality improvement initiatives that enhance both patient outcomes and organizational performance. Throughout my career, I’ve prioritized culturally competent care and inclusive team environments. I’m passionate about building systems that not only support clinical excellence but also empower staff through development and engagement. I bring a deep understanding of change management, workflow optimization, and the alignment of clinical practices with strategic goals. I’m focused on bridging the gap between frontline care and executive decision-making — helping shape the future of patient-centered healthcare through smart policy, strong leadership, and compassionate strategy. As Deputy Services Manager, my key responsibilities included but were not limited to: -Supporting the Services Manager in identifying and developing service specifications, as well as implementing new services. -Continuously identifying opportunities for improvement in existing service operations to enhance quality and efficiency. -Reviewing patient feedback to evaluate service effectiveness and inform service development. -Understanding and assessing the needs and requirements of the service to ensure alignment with stakeholder expectations. -Assisting in the coordination and execution of audits, monitoring activities, and contributing to service-related reports. -Interpreting and applying KPI data to ensure compliance with service specifications and performance targets. -Managing the service team fairly and consistently, addressing issues in accordance with PICS Policies and Procedures. -Leading on performance management, attendance, and capability issues, seeking support from senior management or HR when required. -Investigating and resolving complaints using PICS protocols, and coordinating responses from clinicians and management where necessary. Utilizing the DATIX system to record any necessary complaints, concerns or comments. -Overseeing recruitment, training, and staff development initiatives, while contributing to workforce planning to meet future service demands. I’m eager to connect with other healthcare leaders who share a vision for compassionate, efficient, and equitable care.
Led and managed a team of 20+ staff, maintaining service delivery standards and supporting improved team performance and engagement Contributed to service improvements that enhanced patient flow and supported achievement of RTT and KPI targets (consistently meeting service benchmarks) Managed and resolved complex patient complaints with a high resolution rate, ensuring full compliance with governance processes (Datix) Improved staff retention and performance through structured supervision, contributing to reduced turnover and increased team stability