Joanna Lord

CMO & Founder of NEON PALM | Previously CMO of Spring Health, Skyscanner, ClassPass, Reforge

Miami, Florida, United States

About

Results-driven global marketing executive with 20+ years of experience building category-leading brands, with deep passion and expertise in health, wellness, and e-commerce. A tech advocate, I specialize in driving sustainable growth and innovation through strategic marketing, brand positioning, and data-driven decision-making. I’ve led high-performing teams that deliver measurable business results and foster a culture of creativity, collaboration, and excellence. My leadership has shaped transformative, consumer-centric brands that not only lead their industries but redefine them. As a mentor, educator, and startup advisor, I share my expertise with the next generation of innovators through programs like Techstars, NEXT, UpGlobal, and Reforge. My experience extends beyond marketing strategy to include operations, product innovation, and growth optimization. With a track record of scaling companies and creating brands that resonate deeply with their audiences, I have a deep belief and calling to build beautiful things that leave a lasting impact on the world and connect us in remarkable ways. HIGHLIGHTS: IMPACT: Led marketing strategy for industry-leading health, wellness, and e-commerce companies, most recently driving revenue to hundreds of millions, sustaining strong profitability, and achieving a $3B+ valuation. BRAND LEADERSHIP: Built and scaled brands recognized for innovation and cultural relevance that inspire. GROWTH: Created data-driven strategies that reduced customer acquisition costs by 30% and increased lifetime value by 40%. LEADERSHIP: Cultivated a growth mindset across global teams, fostering a culture of agility and continuous improvement. AI LEADERSHIP: Passionate about integrating AI and tech to drive efficiency, automation, and personalized experiences. AREAS OF EXPERTISE: BRAND LEADERSHIP: Building iconic, category-leading brands that resonate with global audiences and create long-term brand equity. GROWTH MARKETING & STRATEGY: Unlocking exponential growth through data-driven insights, AI-powered automation, and customer-centric strategies. EXECUTIVE LEADERSHIP: Shaping culture and inspiring innovation by fostering high-performing, cross-functional teams. HEALTH, WELLNESS & E-COMMERCE: Leading brands at the intersection of health, wellness, and digital transformation. MARKETING INNOVATION: Leveraging the latest in marketing technology, AI, and analytics to drive business performance and customer engagement. I am passionate about building beautiful, impactful brands that leave a legacy and drive positive change.

Experience

  • Fractional CMO at Maven Clinic
    Jan 2026 - Present · 7 mos

    Executive partner across brand, growth, and go-to-market.

  • Fractional CMO at Armoire
    Jan 2026 - Present · 7 mos

    Executive partner across brand, growth, and go-to-market.

  • Founder at NEON PALM
    Sep 2025 - Present · 11 mos

    Building something new for women in the everyday essentials space, launching Fall '26.

  • Advisor - Index Ventures Expert Network at Index Ventures
    May 2021 - Present · 5 yrs 3 mos

    Advise the Index portfolio companies across Marketing Strategy, Brand, Growth, and cross-organizational challenges such as leadership, operations, team structure, hiring and more.

  • Advisor at Northzone
    Jul 2022 - Present · 4 yrs 1 mo

    Advise the Northzone portfolio companies across Marketing Strategy, Brand, Growth, and cross-organizational challenges such as leadership, operations, team structure, hiring and more.