Vienna, Virginia, United States
- Drive Medallia’s vision & strategy for Analytics & Contact Center product & best practices, including machine learning/AI, speech and text analytics & Medallia’s contact center suite - Lead go-to-market work streams for sales strategy/execution, enablement content, and demo/POC - Coach/Advise on value realization and customer success initiatives
• Assess and document changes to database, reporting fields and data feeds based on system changes made to support the new PSAT/SAT • Work with business and development teams to assist in coordinating changes being made within an AGILE framework
• Design and deliver functional design, prototype setup, and documentation for non-profit associations to organize and simplify membership, accounting, fundraising, product and event information • Interpret and communicate business requirements for software enhancements to on-shore and off-shore developers and engineers
Position created to build out a Partner Organization within the Professional Services team and based on ability work with IT, Analyst, and Executive teams simultaneously. - Build integration and implementation solution for new Partners as they deploy the Clarabridge software and deliver Services - Design, management, and deployment of new Partner Certification Program - Responsible for setup/upgrades, user maintenance, performance tuning of Internal Services and Partner Training environments, including data processing and demo configuration - Developing internal on-boarding program for Consulting Engineers which reduced ramp-up time by over 3 months
Implementation and Delivery of Clarabridge software to customers and partners. - Planned and deployed integration of multi-source projects using API connection, ETL tools (Kettle), web-scraping tools (Kapow), and PL/SQL - Report Development and Deployment across BI tools including Microstrategy, Cognos, OBIEE - Implementation work as Lead Technical Resource on over 40 customers with 97% customer retention rate
Implementation and Delivery of Clarabridge software to customers. - Designed and built ETL processes to load files into an Oracle database using PL/SQL and Windows BAT Files - Integrated over 20 unique data sources across 7 different customers - Developed and Built reports in Cognos and Microstrategy for 5 different customers - Developed report using regression model which was presented by CTO at company conference