Joanna Bravo

Passionate Advocate | Committed to Systemic Change | Building Bridges Between Barriers and Opportunities

United States

About

Dedicated and detail-oriented with a background in refugee resettlement, case management, and customer service. Experienced in coordinating care, connecting clients to critical resources, and supporting diverse populations through a client-centered approach. Proven ability to manage high caseloads, collaborate with multidisciplinary teams, and build strong community partnerships. Bilingual in English and Spanish

Experience

  • Coordinador de servicios at Crestwood Behavioral Health, Inc.
    Apr 2026 - Present · 3 mos

    Provide case management support to individuals with mental health needs, ensuring access to essential services and resources. Coordinate care plans and collaborate with interdisciplinary teams to support client recovery and stability.

  • Caseworker at International Rescue Committee
    Dec 2021 - Apr 2026 · 4 yrs 5 mos

    Provide case management support to refugees, ensuring access to critical resources and services. Conduct outreach initiatives to build partnerships with local organizations. Assist families with integration processes. Certified Car Seat Technician, educating parents on proper child transportation safety.

  • Parts Specialist at O'Reilly Auto Parts
    Jan 2020 - Dec 2021 · 2 yrs

    Provided assistance in locating automotive parts for customers. Manage inventory, check in freight, and conduct cycle counts. Handle customer inquiries via phone and in-store with professionalism. Process transactions and maintain a high standard of customer service.

  • Crew Member at McDonald's
    Aug 2019 - Dec 2020 · 1 yr 5 mos

    Thrive in a fast-paced environment while maintaining excellent customer service. Handle cash and credit card transactions efficiently. Ensure a clean and organized dining and service area. Train and support new team members as needed.

  • Farm Hand at J&V Contracting
    May 2019 - Jul 2019 · 3 mos

    Harvested and sorted a variety of crops efficiently. Demonstrated teamwork and adaptability in a physically demanding role.