Orlando, Florida, United States
Passionate and creative worker who exceeds in customer service, with nearly a decade of experience in creating meaningful customer relationships. Proficient in various point of sale systems, as well as Microsoft Teams & Outlook. An individual who cares deeply for inclusion and diversity in the workplace and making customers from all walks of life feel embraced and welcomed.
-Handling multiple customers effectively and promptly. -Assessing and meeting customer merchandise and service needs by sharing product knowledge, answering questions and effectively upselling. -Promptly and accurately process all point-of-sale transactions. -Helping to resolve customer problems and making suggestions/sharing product knowledge to turn returns into exchanges. -Provide assistance to accomplish team and company goals and helping create a positive work environment for everyone.
-Dressing and caring for Walt Disney World’s audio-animatronics. -Data entry in Microsoft Teams, and communicating through Outlook. -Handling sensitive information and working on confidential projects with utmost discretion. -Driving company vehicles.
Facilitated daily enrichment activities for children ages 3–12, promoting creativity, teamwork, and social-emotional development. Designed and led engaging themed events for children up to age 14, using storytelling, arts & crafts, and group games. Fostered a safe and inclusive environment for children of diverse backgrounds, adapting programming to various learning styles and needs. Collaborated cross-departmentally to deliver seamless experiences; CPR and First Aid certified to ensure safety.
Working in a safety critical area while providing excellence customer service.
-Assisting customers with finding books and effectively suggesting novels based on genre and interests. -Point of sale cashiering and upselling store memberships and book donations. -Organizing shelves, moving stock and keeping our store tidy. -Creating beverages to a customers specifications, upselling pastries and specialty options. -Handling food and beverages properly and safely.