Nashville Metropolitan Area
Over the past 25 years, I have cultivated a multifaceted background spanning operations management in both military and private sectors, along with expertise in program and product management, analytics, learning & development, and research. My core strengths include driving process improvements, fostering business sustainability and growth, and leading innovative program and product development initiatives, complemented by strategic consulting experience. Recognized as a committed leader, collaborative team player, motivating influence, and character developer, I strive to inspire excellence and integrity in all professional pursuits.
Director of Operations for Navarre Corporation’s Southern Region, leading contract operations supporting veterans across FL, GA, NC, TN, KY, AL, MS, and LA. Our mission is simple: deliver the safest, most reliable, and most efficient service for America’s veterans—every ride, every day.
● Led strategic planning project that increased client confidence and reduced on-road costs by $66M in 12 months through tooling upgrades and optimized resource allocation ● Increased UI adoption 43% across North America, saving 25K manual hours in 3 months through user testing, process optimization, and cross-functional collaboration ● Led enterprise-wide process optimization, reducing dwell times by 70% in 12 months through goal setting, milestone tracking, stakeholder engagement, and performance analy
● Drove 22% regional delivery cost reduction in 6 months through data-driven planning, resource optimization, and process excellence initiatives ● Boosted on-time deliveries 18% in 3 months by leveraging KPI analysis, operational planning, and process optimization across multiple teams
● Scaled on-site package processing 2.1X in 4 months, leading 1,700+ employees and 17 managers during the pandemic to ensure timely delivery of essential goods. ● Implemented a regional training framework for managers, boosting team performance and communication, and reducing project defects by 51%. ● Launched people-centric mentoring program, enabling 55 promotions in 3 years by driving skill development, leadership growth, and succession planning.
● Spearheaded comprehensive research, analyzing insights for programmatic needs, fostering key partnerships, and serving as a public spokesperson for veteran education.
● Directed training and professional development for 100 personnel and 5 managers, optimizing readiness, resource utilization, and team performance. ● Led 150+ complex operations over two years and two deployments, enhancing local safety and stability while enabling community services and school reopening.
● Oversaw $100 M in equipment inventory for 8 C-130 aircraft & supporting gear, resolving electrical, mechanical & hydraulic system issues to maintain mission capability above 75%.