Jimmy Zhao

Lead Product Designer (AI) at Atlassian

Greater Sydney Area

About

As a product designer, I solve human problems. I craft product experiences by understanding people and their problems.

Experience

  • Atlassian (Full-time · 4 yrs 6 mos)
    • Lead Product Designer ⋅ Confluence editor AI
      Mar 2026 - Present · 4 mos

      Designing End to end AI editing experiences for Atlassian’s editor AI platform team spanning surfaces across Confluence and Jira. I lead designs on proactive AI suggestions and content transformations directly into the writing experience to help teams create, review and keep documents up to date. My work explores AI-native interaction patterns and editorial workflows, shaping how intelligent suggestions and AI agents support the full lifecycle of creating and refining knowledge at scale.

    • Senior Product Designer ⋅ Confluence Editor AI
      Feb 2023 - Mar 2026 · 3 yrs 2 mos

      Lead the design for core interaction and visual design patterns for AI in the editor, including AI quick actions and streaming interaction models. Delivered scalable platform solutions adopted across Atlassian products, shaping how users prompt and engage with AI natively on editor surfaces.

    • Senior Product Designer ⋅ Ecosystem
      Feb 2023 - Feb 2025 · 2 yrs 1 mo

      Led design for the Developer Console for Atlassian Marketplace partners, building tools that help developers monitor and manage their apps across Atlassian’s ecosystem. Delivered key initiatives including alerting for app performance and operational issues, and defining core metrics for managing Marketplace apps.

  • Service NSW (Sydney, New South Wales, Australia)
    • Senior Product Designer
      Sep 2021 - Jan 2022 · 5 mos

    • Product Designer
      Aug 2020 - Sep 2021 · 1 yr 2 mos

  • NSW Department of Customer Service (1 yr 5 mos)
    • Acting Senior User Experience Designer
      Apr 2020 - Aug 2020 · 5 mos

    • User Experience Designer
      Apr 2019 - Apr 2020 · 1 yr 1 mo

      My role is to present user-centred design solutions in an agile and fast environment while working on multiple projects at the same time. Conduct user interviews to understand user needs and requirements for existing and new products. Facilitate Usability sessions to validate the design and gather feedback for future iterations. Design high-fidelity wireframes and interactive prototypes to visualise the product for user testing and to communicate the design to developers.