Fargo, North Dakota, United States
Accomplished IT leader with over 14 years of experience driving large-scale technology transformations and managing global IT operations. As Global IT Director, I led a distributed team in developing and executing forward-thinking strategies to optimize infrastructure, reduce costs, and enhance service delivery across a remote organization. With a strong focus on operational efficiency, I’ve successfully transitioned on-premise systems to cloud-based solutions, implemented automation to streamline critical processes, and ensured compliance with industry standards through successful SOC 2 and ISO 27001 certifications. I also led the company’s responsible AI strategy by introducing an AI use policy, establishing data-compliance guardrails, and guiding organization-wide adoption initiatives aligned with business objectives. Passionate about leveraging technology to drive business success, fostering high-performance teams, and delivering impactful results in an ever-evolving digital landscape.
Brought in to lead automation modernization and AI tool adoption across a rapidly scaling engineering organization, owning end-to-end delivery of cross-functional IT projects spanning identity management, cloud infrastructure, endpoint management, and security compliance. Highlights: - Built internal tooling and automation flows using agentic workflows and MCP servers, driving efficiency gains across Engineering, Rev Ops, Accounting, Sales Enablement, and beyond. - Architected and deployed API-based automation integrating Okta Workflows, Cloudflare, and GitHub, reducing manual administrative overhead for the Security team and improving identity lifecycle management across the organization. - Led full Azure/Intune environment buildout including Autopilot, compliance policy overhaul, and automated Windows provisioning, establishing a reusable, scalable framework for future deployments. - Executed a large-scale MDM migration (Jamf to Kandji) affecting roughly a third of the company, coordinating across teams and managing deployment through test and production environments.
Oversee the daily operations of a globally distributed team while developing and executing strategic initiatives to optimize technology, reduce costs, and ensure high-quality service delivery across a remote, global organization. Highlights: - Spearheaded the organization's transition from on-premise infrastructure to a fully integrated cloud environment, driving operational efficiency, scalability and enhanced security across all systems. - Implemented a comprehensive AI use policy aligned with organizational goals and risk tolerance. Designed and deployed AI guardrails to ensure compliance with data governance standards, while leading company-wide adoption efforts to integrate AI tools responsibly and effectively across all business functions. - Designed and implemented a new ticketing system for internal teams, streamlining processes, reducing ticket resolution times, and improving SLA adherence, while boosting customer satisfaction scores and driving greater ticket deflection through automation and self-resolution capabilities. - Identified and implemented automation across key processes, including onboarding/offboarding, role-based access controls, system monitoring, patch management, and reporting, leading to improved efficiency and a significant reduction in manual workloads. - Directed cross-functional teams through the SOC 2 and ISO 270001 auditing and certification process, successfully achieving these certifications for the first time in the organization's history. - Oversee vendor, contractor and partner relationships as well as all global procurement. Responsible for all Information Technology expenses and budget forecasting.
Maintaining business operations and building towards the future while leading the help desk, security & compliance and system administration workstreams. Highlights - Strategically planned and proposed technology advancements that pair with the company's 5 year roadmap to match the scale of expected growth and projected goals. - Implemented fiscally responsible licensing and infrastructure changes while also optimizing our utilized technologies. - Lead projects large and small through sprint-based, iterative work across several teams with critical impact. - Responsible for vendor, contractor and partner management as well as Information Technology budget and expenses.
Maintain and develop business systems and processes, while also resolving user and system issues to ensure stability and dependability. Highlights: - Manage day to day operations within a multitude of applications and environments between several physical locations and the cloud for an international workforce. - Develop and maintain custom applications and automation solutions. - Migration of local domain functions and workloads to Azure cloud offerings, while preparing the framework for a zero-trust environment by integrating Azure & Okta SSO and IDP solutions. - Implemented Intune with conditional access policies for better remote management of company assets and data to allow for more secure WFH capabilities. Also implemented AutoPilot for remote deployment of equipment. - Responsible for all physical, virtual and Azure cloud servers, networking and assets. This includes the entire lifecycle of architecture and design, as well as implementation and configuration all the way through to support, backups and maintenance.
Strong focus on defining, creating, documenting, deploying and maintaining IT processes. Many opportunities to combine and streamline procedures utilized by both parent and child company. Highlights: - Large project involvement regarding domain trust, integration, and collapse. - Channeled my experience as an escalation path for both team members and management. - Maintained and extended previously developed in-house applications to provide utility across domains while adhering to different audit requirements. - Managed automation solutions, Azure & O365 administration, Okta, G Suite, VMware VM’s, SCCM/WSUS/File servers, ticketing system, applicaiton and OS deployment, SOC1/SOC2/SOX audits.
Brought in to enhance the technical support experience for team members and the company. Highlights: - Developed various in-house applications including automation of user onboarding and termination, auditing access control, service desk tools and standardized computer deployment. - Created automation and process changes that brought about a dramatic improvement to customer interactions and contributed to attaining SLA goals. Select processes realized an 80% - 95% reduction in time required. - Strong working experience with Domain administration, SCCM administration, Exchange management, Skype for Business management, Powershell, Enterprise security, Office and Creative applications, Accounting applications, Citrix management, Mitel applications, HIPAA compliance, etc. - Designed and administered automation solutions, SCCM/WSUS/File servers, group policy, application packaging/deployment, and standardized OS solutions. - SOC1/SOC2 audit involvement, vendor and license management, trained and mentored new and existing staff, created process documentation.
User support and team member escalation path for the Midwest region along with networking, hardware and software fixes. Highlights: - Was an on-site lead for a large team in the preparation and launch of a new hospital. - Developed various in house applications including service desk tools and standardized computer deployment. - Strong experience with Domain administration, SCCM administration, Enterprise security, Windows server management, Office and Creative applications, Meditech, EPIC, Citrix management, Cisco UCM, Cisco Networking, HIPAA compliance, etc.