Omaha, Nebraska, United States
With over three years as a Senior Project Manager at PM tec, Inc., I focus on delivering high-quality project outcomes, leveraging expertise in Software as a Service (SaaS), Azure DevOps Services, and Agile methodologies. My mission is to ensure efficient project execution, meeting deadlines while maintaining excellence in quality and compliance. My career spans multiple industries, including finance, government, and IT, with a strong foundation in Software Development Lifecycle (SDLC), process improvement, and stakeholder management. Certified in ITIL V. 3, I am passionate about empowering teams through training, process automation, and streamlined workflows to drive success and innovation.
Los Alamos National Laboratory.
Process Quality Improvement; Lead Process Quality Manager assigned to Data Strategy projects; CMMI; Assigned Scrum Master for CMDB project. Fluent in project management processes and ensuring projects meet deadlines. Created project baselines. Reviewed project financials.
Served as the Scrum Master for a Configuration Management Database project including running daily stand-ups and oversight of project progression to sprints/ project stayed within time allocated. Quickly learned the Digital Nexus processes to assume the responsibility of the Process Quality Manager for Data Strategy Operations (DSO) to expand the Capability Maturity Model Integration, Version 2.0 into the organization successfully (this included designing training sessions, providing process diagrams, and tracking process performance). Performed internal assessments and provided additional training to project managers to help them meet process requirements and improve assessment scores. Assessment scores increased from 30% to 85% or more of meeting process criteria.
Served as Team Leader for the Payment Solutions Business Analysis Team with specific oversight of two or more business analysts (dependent on work queue). This included the training and development of team members, assigning work, and scheduling weekly progress meetings to as a team as well as with each team member. Served as product representative/business analyst to multiple state and local government clients and assisted with updates to Interactive Voice Recognition (IVR) systems and web-based software enhancements for Payment Solutions software including writing detailed business requirements, use cases, user stories, and test plans. Participated in software releases including testing and system verification to validate successful software releases for both Payment Solutions and AuthentiCare (Medicaid/ Medicare software) product lines. Participated in SOC1 and SOC2 audits by responding to audit inquiries to ensure Requests for Information (RFIs) were successfully responded to, documented, and closed within 10 days of the inquiries.