Sydney, New South Wales, Australia
Senior Business Analyst with 15+ years’ experience delivering complex transformation programmes within Banking and Financial Services. Expert in Agile and Waterfall delivery, driving end‑to‑end solutions from requirements definition through to implementation. Proven capability in stakeholder management, process optimisation, and aligning delivery to business and regulatory outcomes. Recognised for delivering high‑impact solutions in large, fast‑paced environments. Strong understanding of risk and control value chain across end-to-end business process. Recently driving a key CBA initiative to uplift customer journeys across CommBank app and NetBank for retail cards.
Key Responsibilities: Lead workshops to elicit, analyse, and document business needs Translate needs into functional specs, user stories, and process model Define acceptance criteria and maintain end‑to‑end traceability Perform gap analysis, impact assessment, and feasibility evaluation Partner with Product, Dev, and QA to deliver solutions Develop SOPs and support change management, UAT, and post‑implementation delivery Lead release management and go‑live execution Key Projects/Achievements: Digital Uplift (CommBank App, NetBank) Delivered high-visibility debit and credit card features across CommBank app and NetBank Developed functional and non‑functional requirements, driving stakeholder alignment and sign‑off Delivered end‑to‑end process, risk, and control mapping to identify gaps and strengthen governance Conducted stakeholder interviews to align with customer needs, accessibility, and regulatory standards Partnered with compliance and legal teams to finalise UI content aligned to policy Delivered legacy-to-target data migration, ensuring seamless customer journeys Led end-to-end migration from NetBank Classic to Next, driving system uplift, onboarding and decommissioning Performed Business Validation Testing to ensure solution quality and release readiness Delivered training materials and supported stakeholder onboarding Contributed to a 20% increase in mobile app adoption
Lead requirement workshops with Product, Legal, Compliance, and Governance stakeholders Define requirements via user stories, acceptance criteria, and process models Conduct gap analysis and partner with business and tech teams to deliver outcomes Manage RAID and drive mitigation to reduce delivery risks Perform data analysis and define rules for transaction monitoring and risk prevention Key Projects/Achievements: Contributed to a $20M+ regulatory program across Consumer and Business Banking Delivered business requirements, As Is, To Be process documentation aligned to stakeholder needs Enabled Online and Telephone Banking access for Power of Attorney and financial management roles Led T&Cs enhancements for Business Telephone Banking rebranding Created implementation plan and led release delivery Executed business validation activities to support post‑implementation sign‑off
Lead a digital initiative to develop a mortgage application and online portal for Indigenous communities Facilitated full‑day workshops with business, legal, compliance, technology, and vendor stakeholders Identified process and functional gaps, recommending mitigation strategies to support delivery Key Responsibilities: Owned delivery of the high‑visibility myIBA portal and mobile app Defined end‑to‑end mortgage journeys to improve customer navigation Bridged business and technology teams, led API integration with third‑party systems
Key Responsibilities: Facilitate requirement gathering workshops with key stakeholders Document User stories, AS-IS, TO-BE business process flows Manage UAT, define implementation strategy, business validation steps Perform product feature mapping across business banking units. Conduct workshops with business banking, stakeholders, legal & compliance Key Projects/Achievements: DDO (Design and Distribution Obligation) Contributed to a $10M+ regulatory program delivered over 2 years Led BA team for the TMD (Target Market Determination) uplift Secured stakeholder sign‑off on analysis deliverables across ~50 products
Key Responsibilities: Facilitate requirement elicitation and scoping workshops with stakeholders at all levels Partner with Product Owner to prioritise and manage the backlog Document process maps, including AS‑IS and TO‑BE flows using Visio and Confluence Collaborate with technology teams to deliver, test, and implement solutions Develop Service Management Plans (SMP) for transition to operations Key Projects/Achievements: CCR - Comprehensive Credit Reporting Contributed to a $30M+ Royal Commission compliance program in the banking sector Defined end‑to‑end origination processes for credit cards Produced high‑quality business and technical requirements documentation Conducted customer interviews to capture insights, feedback, and pain points