Zurich, Zurich, Switzerland
With over 28 years in telecommunications, I am an experienced leader propelling innovation and excellence in the IP and Optical engineering department at Sunrise GmbH, a major telecom provider in Switzerland. I currently manage the IP/MPLS backbone and aggregation network, the Optical DWDM backbone and aggregation network, as well as Internet transit and peerings. My credentials include CCIE, JNCIP, ITIL, and dual certifications of CCNP and JNCIS, showcasing my advanced expertise in routing, switching, and service provision. In my role, I create and implement strategic, sustainable solutions for network and data center automation, integration, and optimization through state-of-the-art technologies and data-driven analyses. I also work closely with other functional leaders, vendors, and customers to ensure superior service delivery and performance. Additionally, I oversee the design, installation, testing, operation, and maintenance of active network and data center equipment, and manage the lifecycle of services, platforms, and products. My goal is to empower the network and data center team to achieve optimal outcomes for both the company and its customers.
- Develop and implement strategic and sustainable solutions for network and data center automation, integration, and optimization, using cutting-edge technologies and data-driven insights. - Collaborate and negotiate with other functional leads, vendors, and customers to ensure high-quality service delivery and performance. - Manage and oversee the design, installation, testing, operation, and maintenance of network and data center active equipment, as well as the services, platforms, and products lifecycle
- Develop strategy and prepare sustainable solutions within the Network and DC automation framework and its integrations with other IT/OSS/BSS platforms. - Building up capabilities for creating, developing and managing data, provisioning automation processes and B2C, B2B services automation solutions - Identifying key business challenges inside transport network and developing data-driven insights and solution recommendations to address them - Owning and being responsible for data models, reporting systems, data automation systems, dashboards and performance metrics that support key business decisions and steering - Integrate and resolve interdependence with other Digital platforms -Design of real time visibility
- Collaborate with other departments functional leads to discuss projects specifications and procedures. - Coordinate and manage projects, making detailed plans to accomplish goals and managing the integration of technical activities. - Analyze technologies, resources, and market demands, to plan and assess the feasibility of projects. - Review and approve projects cost estimates - Plan, installations, testing, operation, maintenance, and repair of network and DC active equipment. - Manage, review, and approve services, platforms and products designs, changes and theirs lifecycles. - Plan and manage services roadmap in the Network and DC - Prepare budgets, bids, and contracts, and lead the negotiation of the new projects and support and maintenance contracts. - Manage relationships with suppliers and ensure the highest level of service quality - Develop and implement policies, standards and procedures for the engineering and technical operation stuff - Develop strategy and prepare sustainable solutions within the Network and DC areas as well its integration with other IT/OSS/BSS areas. - Perform administrative functions such as reviewing and writing reports, approving expenditures, enforcing rules, and making decisions about the purchase of materials or services. - Recruit employees; assign, direct, and evaluate their work; and oversee the development and maintenance of staff competence
Configuration Management (Service Fulfillment): Execute work orders to apply configuration changes and implement services; plan, schedule, and coordinate activities with technical personnel of customers and telco partners 3nd level Incident and Problem Management (Service Assurance): Investigate, isolate and fix network and/or product problems reported by customers, and being in close contact with the customers Work in project assignments with direct interface to the customers technical and project management personnel, ensuring an efficient realization of customer specific solutions Create and document network designs, IP-address concepts and migration scenarios (MPLS VPLS based on Cisco 7600 and Juniper MX devices) Maintain close interfaces with the customers' and partner's technical personnel, ensuring a smooth information flow about reported problems and their resolution status as well as other activities with the customers Maintain and improve interfaces with other groups (Technical Competence Center, Solution Engineering, Sales Managers, Implementation Managers, Field Services, etc) Develop and advertise quality procedures, working instructions and quality metrics Manage and support 3rd -line support personnel Work with capacity and performance monitoring teams to ensure infrastructure and services monitoring accurately trends usage patterns and future capacity requirements.
• 3nd level Incident and Problem Management (Service Assurance): Investigate, isolate and fix network and/or product problems reported by customers, and being in close contact with the customers • Work in project assignments with direct interface to the customers technical and project management personnel, ensuring an efficient realization of customer specific solutions • Participation to the elaboration and development of the Solutions portfolio within the Network Integration lines of business, by validating technological solutions • Create and document network designs, IP-address concepts and migration scenarios • Maintain close interfaces with the customers' and partner's technical personnel, ensuring a smooth information flow about reported problems and their resolution status as well as other activities with the customers • Carry out workshops with customers to get a common understanding in customer needs and possible solutions • Maintain and improve interfaces with other groups (Technical Competence Center, Solution Engineering, Sales Managers, Implementation Managers, Field Services, etc) • Develop and advertise quality procedures, working instructions and quality metrics
-creating architecture for new services -plan, administration and design LAN/WAN networks -Operate as well as 3rd-line support -taking care of configurations, testing of hardware & software -Producing technical procedures for the use of other departments -Produce and implement standards -Interface with vendors, suppliers -Quality control and security -Direct and support 1st and 2nd-line support personnel - The design of infrastructures including networks, and the physical facilities that support the applications and business processes required by the client. - The critical evaluation and selection of the software and hardware components of the infrastructure. - Modelling, simulation, and testing to validate the designs and selected products.
-creating architecture for new services -plan, administration and design LAN/WAN networks -Operate as well as 3rd-line support -taking care of configurations, testing of hardware & software -Producing technical procedures for the use of other departments -Quality control and security