Orlando, Florida, United States
Driven hospitality professional with a heart for service and a proven track record of creating meaningful guest experiences across luxury hotels and resorts. With nearly a decade of hands-on experience in operations, guest relations, and leadership—from The Ritz-Carlton and JW Marriott to Loews Hotels and the Grand Bohemian—I bring warmth, professionalism, and strategic thinking to every interaction. My work is grounded in genuine connection, cultural awareness, and operational excellence. As a lifelong learner pursuing my Masters in Hospitality & Tourism Management, I continue to grow while leading with integrity, positivity, and purpose. I thrive in environments where every guest is treated like a VIP and every challenge is a chance to innovate. Recognized with multiple service excellence awards and known for my “people-first” approach, I am excited to keep making an impact in the hospitality industry—one unforgettable experience at a time.
I successfully contributed to the launch of a first-of-its-kind resort concept, emphasizing exceptional guest experiences. • Developed and mentored a team in conflict resolution and guest recovery best practices. • Managed high-stakes guest interactions with professionalism, consistently exceeding satisfaction metrics. • Utilized property management systems to streamline operations and enhance personalized guest support.