Plano, Texas, United States
A detail-oriented professional with 17+ years of experience in Requirement Management including requirement gathering, elicitation, functional specifications, traceability, QA/UAT and taking ownership on timely delivery of sprint goal in every sprint. • Played roles like Business Systems Analyst/Lead Consultant in areas like Auto Finance, Enterprise Data Warehouse, Field Force management, Telecom-OSS Solution design. • Experienced in agile delivery methodology and successfully led all the agile ceremonies like Sprint planning, Refinement (backlog grooming), sprint review and retrospective in critical assignments. • Tech savvy with in-depth knowledge of system level architectures, business processes, and IT technologies. • Proficient in Data driven analysis, Interface analysis, SQL, data mapping, API functional testing, documentation like FSD/API specs/Use Cases/Data Flow Diagrams/Process Flow Charts/Sequence Diagrams, ITIL processes, • Familiar with API Management, Swagger, Batch Jobs, SSL Management, System/API/UI monitoring – HPOV, BPM and tools like SOAP UI, Service Now, JIRA, ALM, • Proven ability to think from all aspects (people, process and system) of complex business problems and giving solutions that satisfy business needs and objectives. • Played client facing roles and also managed small to medium size teams through complete resource lifecycle.
Description: This was an IT Operations project to modernize, optimize and automate system support functions and process. Role and Responsibilities: • As a Business Reliability Engineer deliver all IT operations activities, application and infrastructure (on-premises and cloud-based) ensuring that all day-to-day operational activities are carried out in a timely and reliable way in a 24x7x365 environment for all the business-critical applications in Sales and Product and Re-marketing domains. • Closely monitor Incident handling, triage and troubleshoot major incidents and manage communication, notification and escalation during system outage. • Oversee/contribute to problem management to ensure timely completion of root cause analysis and remediation actions. • Conduct thorough analysis of remediation changes and capture all those details in JIRA stories along with supporting incidents, statistics and acceptance criteria and work with project teams to get that prioritized for production deployment. • Monitor, measure and report IT Operations performance. • Work with L1 and L2 support teams, understand their impediments and help them to resolve those so that issues can be resolved at the earliest to have minimum impact on user productivity and overall business. • Contribute in major infrastructure changes such as Network Optimization changes, Data Center Migration, SSO migration and ensure success of all such events. • Ensure all the applications, Web services and batch jobs have adequate monitoring and alerting to catch production issues before end user/business experiences that. • Transaction logs profiling to find out top reasons for failure and work with factories to fix those issues. • Work with factories (Project teams) to timely update Technology Recovery plans (Disaster Recovery) for all business-critical applications and execute TRP testing as per schedule and document after action reports.
Description: This project is undertaken to build fully robust digital solution to enable car buying and auto financing that provides guests best-in-class experiences at every touch point. Role and Responsibilities: • Work as a Business System Analyst of Integration Platform in Retail Transformation • Document, categorize and prioritize business, user and system requirements in JIRA along with risks, assumptions, dependencies and UI mock Ups and socialize with business teams for approvals. • Collaborate with business partners like Marketing, Legal, Pricing, Sales, PMO to analyse and understand business problem/need, conduct workshops to gather/elicit business requirements, analyse/validate business requirements, propose solutions for requirements ensuring maximum configurability and reuse. • Translate the business and user requirements into system requirements. Identify interface requirements and create data mapping across all systems and interfaces. • Develop/Maintain test plans/use cases, test APIs using SOAP UI. • Validate Dealer readiness for National Rollout of functionalities built under Retail Transformation (RT) – Payment Estimation (Retail, Lease, Rebates endpoints), Protection Products (GAP, EWU, VSA, T&W, PPM), Loyal Customer Profile (Sales Force) and Online Credit Application (OCA). • Assess impact of Infrastructure/Network changes, plan, co-ordinate and support them till completion. • Operational monitoring and Business Intelligence - Working closely with Operations and architecture team to define and implement monitoring requirements for new applications • Working with business team to analyse consumer behaviours on the website while using different functionalities and suggesting ways to increase the effectiveness. • Review and approve project documentation, including estimates, business requirements, design documents, technical documents, test plans, and test results.