United States
- 15+ years of experience in IT, Supply Chain and ERP systems, Industrial Technology, and eCommerce, spanning Fortune 500 MNCs and a startup with a strong entrepreneurial mindset - 6+ years as a Microsoft D365 Business System Analyst, covering end-to-end SDLC, including requirement analysis, solution implementation and system configurations - Experienced in multiple project management methodologies (Agile/Scrum, Iterative and Waterfall) - Expertise with multiple Microsoft Dynamics F&O and CRM modules including procurement & sourcing, sales & marketing, inventory management, advanced warehouse management, product information management, master planning, production control, A/R, A/P, etc - Proficient in project delivery within the Microsoft ecosystem, encompassing Azure DevOps, Power Automate, Power BI, SharePoint, D365 F&O and CRM, with a strong emphasis on seamless Dynamics 365 and 3rd party integration - Experienced with integration and system migration from legacy platforms to Microsoft Dynamics 365 - Diverse industry experience, including IT consulting, manufacturing, industrial automation, electronics, automobile, network power, professional tools, real estate, retail and eCommerce - Excellent communicator and presenter, effectively bridging technical, business, and financial acumen among business stakeholders, development team and C-suite executives - Proven ability to collaborate with global, decentralized teams across various time zones and different cultural backgrounds - Outstanding organizational and multi-tasking skills, attention to quality, self-motivation, strong interests and learning enthusiasm in learning and developing new professional skills, new business areas and new technologies with a passion for continuous learning and process optimization
Played a key role in end-to-end SDLC migration from legacy systems to D365 F&O and CRM, including discovery, design, configuration, data migration, testing, go-live and post-deployment optimization Led Dynamics 365 projects, conducting fit-gap analysis, FRD and FDD to align system capabilities with business objectives, collaborated with stakeholders across finance, procurement, IT, BI and system integration team to optimize business workflows and improve efficiency Deeply engaged in system integrations among D365 F&O, CRM, third-party logistics (3PLs), and payment gateways, ensuring real-time data synchronization across multiple platforms Collaborated with QA teams to define test plans, validated system functionality, facilitated and monitored UAT, integration tests, configuration tests, and resolved issues Conducted user training sessions, ensuring smooth adoption and utilization of dynamics 365 functionalities across business units Leveraged Power Platform (PowerApps, Power Automate, Power BI) and Out-Of-Box features to configure and automate workflows, enhanced reporting and reduced manual processes and operational bottlenecks Actively participated in Agile/Scrum methodologies, including daily scrums, sprint planning, backlog grooming, and retrospective Engaged in MS workshops, industry forums, and best practice discussions, ensuring solutions align with dynamics 365 advancements
- Built and launched full-scale Amazon FBA & SFP, Mercado Libre Full & Flex operations, led the full eCommerce Lifecycle, covering business planning, market research, product sourcing, supply chain set up, platform development, and performance optimization - Conducted product selection analysis and identified profitable products for global marketplaces - Worked with C-level executives to define eCommerce growth and international expansion strategies, addressing business pain points, with data-driven solutions - Worked with developers on cross platform integrations, automating bulk product listings, order management, and real-time inventory synchronization - Monitored KPIs and sales performance using Power BI, Amazon Seller Central and VirtualSeller Analytics, identifying trends and improvement opportunities
- Led cross-functional teams in the implementation of multimillion-dollar Full-Service and Self-Service eSourcing projects across multiple business groups, driving an average of 15% cost savings per project through strategic requirements planning, stakeholder alignment, and execution excellence - Partnered with business group managers to define project scope, establish timelines, and track deliverables, ensuring seamless project execution and issue resolution - Participated in the implementation and integration of enterprise supply chain systems, including i2 SRM, Ariba Sourcing, Emptoris Contract Management (ECM), and Material Information Network (MIN) - Designed and optimized bidding strategies for direct and indirect procurement, utilizing data analytics and advanced auction methodologies to maximize total cost savings and enhance efficiency in a manufacturing and decentralized environment - Analyzed and reported eSourcing event data, providing actionable insights for cost reduction and driving strategic sourcing initiatives across 30+ business groups - Traveled to manufacturing sites across multiple business units to support system rollouts, conduct system trainings and optimize sourcing strategies
- Facilitated system enablement initiatives for both internal IBM employees (Buy-on-Demand (BoD) system and external suppliers (Web order and Invoice (WOI) system - Acted as a key liaison between IT and global procurement teams, improving communication, enhancing procurement workflows and resolving technical issues - Conducted training sessions for end-users, providing ongoing support and translated technical updates into clear, non-technical language, ensuring all stakeholders understood system changes and enhancements