Singapore
- Operations Manager of backend OASIS Portal supporting administrators and frontend eServices (MyCallUp, MyManning, MyDeferment, MyIPPT, NS Booklet) supporting 300,000 NSmen on NS Portal - Monitored users’ feedbacks and enhances the system to improve users’ satisfaction score by 30% - Successful roll out and scaled up the new NS FIT Programme in 2021 with over 90% booking rate: - Tripartite collaboration across Agencies with HPB & ActiveSG - Rolled out FIT@Home, FIT@HPB QuickHiit - Recipient of Army Innovation Award & MINDEF Service Excellence Award - Prioritized and executed enhancements in the product roadmap for OASIS system and eServices (MyCallUp, MyManning, MyDeferment, MyIPPT, NS Booklet) - Manages Operations & Support (O&S) of Systems, ensuring vendors meet SLA for Service Requests and Change Request - Mapped out NSmen’s IPPT service journey to collaborate with external consultant to conduct Business Process Re-engineering (BPR) to identify potential enhancements for eService
- Product owner of Mobile Site, Online to Offline (O2O) & MessageCentre - Led cross-functional teams as the role of Product Manager from product conception through launch and multiple iterations - Led team as the role of Test Lead to conduct User Acceptance Testing for multiple projects - Analysed post launch results & user feedbacks of enhancements/project to prioritize future enhancements - Conducted consumer survey in Global Sources Exhibitions in Hong Kong, Apr 2018 & analysed survey results to come up with actionable plans for future enhancements in the website - Consolidated & conducted MR bi-weekly meeting for global offices to ensure different functions are aware of the new enhancements throughout the site