Campbell, California, United States
Dynamic and results-driven Global Sales Operations Manager with extensive years of experience in the semiconductor and high-tech industries, including leadership roles at Samsung Semiconductor Inc., Mosel Vitelic Corp., and Soft Device, Inc. I specialize in designing and leading integrated operations that accelerate business growth and elevate customer satisfaction. My expertise includes Sales Operations Management, Strategic Planning, and Customer Relationship Management (CRM), supported by a proven record of driving process improvements that enhance productivity and operational efficiency. I am skilled at balancing supply and demand, managing major global accounts, and collaborating across functions to deliver actionable insights and data-driven performance analytics. As a growth-minded leader, I bring strong communication skills, a commitment to teamwork, and a passion for mentoring and developing talent. I am enthusiastic about applying my broad experience and transferable skills to contribute to organizational success and innovation. I welcome connections with industry professionals and opportunities to make a meaningful impact through strategic leadership and operational excellence. Let’s connect!
• Led sales operations (Channel, Distribution, SMB, Data Center, GAM, Rep accounts) for all Memory and LED products, managing $600M+/month in global sales revenue. • Monitored daily KPIs (OTD, backlog, AR aging, inventory <3%, forecast accuracy); implemented best practices and ensured company compliance. • Daily/Weekly collaboration with various teams by cross-functioning with Sales, MKT, FAEs, Finance, Logistics, Supply Chain Supporting team, Production Team, Process Innovation Team and Executives • Drove process improvements and automation, elevating team productivity and reducing operational bottlenecks. • Played a vital role in aligning supply with demand while prioritizing customer service, effectively optimizing logistics costs and consistently resolving ad hoc issues as they arose. • Analyzed and delivered monthly sales reports to executive leadership, supporting data-driven business decisions while successfully closing every month-end with no issues. • Demonstrating a growth mindset and strong motivation to learn, have actively participated in numerous leadership courses while mentoring and coaching team members to pursue ongoing development and continuous learning.
• Managed direct reports, ensuring team adherence to processes and policies, sales targets, and operational guidelines. • Optimized sales operations with sales enablement, improved efficiency through workflow redesigns, provided quarterly training on new processes. • Collaborated cross-functionally to deliver regular business performance analytics and deep-dive forecast analyses with Sales, MKT, and Production team
• Provide inside sales and customer service support for all Memory products for Worldwide Regional Accounts, in a fast-paced environment, meeting critical deadlines. • Build relationships and communicate daily with customers, Reps and subcontractors. • Create, enter and invoice customers’ orders through SAP. • Monitor backlog by following up and tracking product owed to customers and expedite orders. • Forecast and provide weekly reports to management and communicate daily requirements to headquarters in Korea. • Set up new customer accounts. • Manage consignment inventory. • Monitor accounts receivable overdue balance and resolve outstanding issues by working directly with the customer and Samsung’s credit department. • Provide back up support for other team members, including providing assistance to executive management in an administrative capacity. • Managed high volume of worldwide returns from RMA approval and issuance to tracking shipments and closing credit. • Sample management • Process improvements, and training.
• Started as a Tactical Marketing Specialist and was promoted to Product Manager managing SRAM, FLASH and DRAM product lines. • Responsible for managing Monthly Sales Forecast by customer, by part number, by region and monitor the actuals versus forecasts in allocating the products to various regions and OEMS. • Provided Weekly Sales activities to all Area Sales Managers while making price negotiations bi-weekly Reviewed monthly and quarter-end reports and analyze budget variances. • Understand Product Life Cycle (PLC) and provided to Sales Managers and to the customers by issuing End of Life (EOL) notifications for obsolete products and provided Road Maps for the future up-coming products through Gantt chart. • Was part of a special team with accounting department assistant to Controller in working with DOC and won millions of dollars in winning the SRAM dumping duty case.
• Began with $0 Revenue to $1.5M Sales the first year of a start-up company who designs and markets high-speed and low-density SRAM Products. • Help established Sales & Marketing methods, standards, policies and procedures • Provided excellent service to customers/clients through attention to details, and by effectively responding to requests, inquiries, suggestions, and /or concerns. • Conducted research and analyzed market needs and utilized Lotus software to create spreadsheets and graphs • Initiated and generated Company's Short Forms and Literatures and Data sheets with the guidance of Lead engineers • Had to wear multiple hats as needed due to a start-up environment (HR, Credit, Logistic, Marketing, Sales, etc.)