San Francisco, California, United States
IT Support Specialist / Systems Administrator • Provide technical support Via the phone 24x7 using Zendesk • Setup New Users and Termination for users account and groups in Windows 2012 AD environment • Virtual Machine Server 2012 (VM server) Hyper V server • Office relocation - data and voice cabling. Network setup on Cisco Meraki • Lenovo desktops and Lenovo Laptops and MacBook Pro deployment • Active Directory Services administration • Admin Office 365 • Masergy PBX Admin - Amadeus Admin • Azure AD & Exchange - SharePoint - OneDrive • Audit and Search & investigation Security & Compliance ( Email and OneDrive and Sharepoint • Cisco Meraki Admin - Cisco security monitor network traffic & Cisco Wifi Radius • Amazon WorkSpaces Admin - Virtual Desktop in the cloud
Provide technical support Via the phone 24x7 Monitor and respond or assign helpdesk request or create new ticket in TrackIt and Zendesk Perform Windows 2000, 2003, 2007, 2008, 2012, Win 8 (Active Directory Services) administration Configure, Maintain network operation, and install Windows and software Creating disk images using Symantec Ghost server and clone SCCM software deployment Adobe, Office 365 & virus software WSUS servers update Setup New User and Termination for user account and groups in Windows 2003 and 2007 and 2013 environment VOIP Switchvox Digium PBX account setup and phone setup & PBX server Setup Cisco security monitor network traffic Barracuda's spam filter Aerohive Wireless AP Admin & Cisco wireless AP Salesforce admin &Jira admin & Confluence admin GoToMeeting Admin & Zendesk Admin Konica Minolta Bizhub C360 admin Maintenance system for user PC & Troubleshooting and remote communication ESX VMware - vSphere migration servers to VMware Provide coaching, training, and telephone support to users on Webex, GoToMeeting & Lync Write, review and/or maintain technical documentation for administration task and for installation and configuration and software and hardware. Assist on special projects and responsibilities IT daily Check list & Maintenance PC computer & upgrade and Installation & Data Recovery, Disk management MacBook, Mac Mini, MacBook Pro hardware experience hardware and deployment Dell Optiplex and Latitude hardware deployment VMware Fusion convert PC to Mac Mobile device deployment & CrashPlan Microsoft Dynamics Great Plains 10 Protect company confidential data at all time Symantec Backup Exec Daily Tape backup & maintenance Datasafe Tapes Avast, Trend Micro, Norton, Mcafee, Malwarebytes Virus check and Spyware Key Fob Door access systems Admin Sales kickoff hardware setup Track It and hardware and software inventory Ordering Hardware and Software for all departments and RMA