Singapore
Making use of experience, techology, knowledge, execution, planning in solving problems.
IT Operations, Helpdesk and Practice Management System (PMS) Support • Observe SLA when resolving helpdesk tickets • 3rd party software support (e.g. CaseWare, MiCollab, Hoadley, etc.) • Staff onboarding and clearance • External vendor management • IT Asset and License Management • IT procurement IT infrastructure support • Maintain IT infrastructure uptime • Monitoring of backup jobs • Maintenance of Microsoft 365 • Usage trend and capacity planning • IT Infrastructure project implementation
•Network Problem Management support •Hardware Repair Management includes liaising with external vendors for support •Provide technical input and documentation for development of projects •Coordinate with client/vendor in ensuring smooth-flow throughout project •Provide technical solutions in support of sales opportunities •Client / Vendor Liaison •Own and resolve incident ticket within the agreed SLA •Managed Priority 1/Crisis (P1), P2 and P3 ticket with customer as well as co-ordinating vendor •Participate and troubleshoot over webex conference call with customer during a critical incident/crisis. •Proactively monitor the incident management mailbox and respond to email within the stipulated duration. •Conduct client consultations for wireless LAN/WAN hardware and software, including networks, routers, and servers. Analysed business needs and recommended solution. • Perform wireless site survey using Air Magnet. • Identify technical problems and debugged hardware and software related to LANs/WANs. • Troubleshot, swap, and replace hardware including: power supplies, fan, hard disks etc. • Arrange faulty hardware returns of materials with RMA back to the vendor. • Manage the client data destruction and ewaste disposal from onsite survey on the item to be disposed to issuance of certificate of disposal for ewaste that client has decommissioned. • Troubleshot and provide hand and eyes support for network equipment and servers in data centre Environment under client change ticket. • Installing new fiber/UTP cables between equipment’s and patch panels at A and B side • Movement of existing fiber/UTP cables between equipment’s and patch panels at A and B side • Ensure the correct Small form-factor pluggable (SFP) transceiver are properly plugged into the equipment’s transceiver port.
•Dispose on-hold lot on daily basis based on root cause analysis •Liaise with Product Engineer on Test Program related issue •Liaise with line technician and Preventive maintenance team on tester/ handler related issue •Collect and analyses test data •Validate the integrity of the new revision of test program prior released to production •Prepare Non-Conforming Lot format for Material Review Board review •Prepare Non-Conforming Lot format for Material Review Board review •Involved in testing of MV19 chipset to be used on BMW 7 series power windows during development stage before mass production.
•Studied on foreign material •Studied on chip defect data analysis •Studied on wire bond yield •Performed machines performance monitoring and analysis