Brisbane City, Queensland, Australia
I am an IT professional at Smart Business Systems, supporting organisations across Microsoft 365, cloud technologies, cybersecurity, and business IT solutions. My role involves providing technical support, assisting with technology deployments, coordinating technical changes, and working closely with clients and colleagues to deliver reliable outcomes. I enjoy combining technical problem-solving with planning, organisation, communication, and documentation to help projects and day-to-day operations run smoothly. Currently studying at Queensland University of Technology, I continue to develop my skills across Microsoft technologies, business systems, and project delivery while helping organisations get the most out of their technology investments.
Delivered technical support for a diverse client portfolio across multiple industries. Assisted with Microsoft 365 deployments, migrations, and system improvements. Coordinated user onboarding, offboarding, and device provisioning activities. Worked with clients and internal stakeholders to implement technical solutions. Prepared and maintained technical documentation, procedures, and implementation records. Assisted with project rollouts, system upgrades, and technology deployments. Supported the planning and execution of infrastructure and cloud initiatives.