Greater Philadelphia
Enterprise scale modernization driven by disciplined technology implementation and delivery. I lead large scale modernization for organizations that need disciplined execution, cross functional alignment, and measurable outcomes. For more than 20 years, I’ve been the operator trusted to take ownership of complex mandates across technology, product, engineering, operations, and customer experience — and deliver results on an enterprise scale. My work centers on transforming how companies run and grow: modernizing platforms, integrating acquisitions, rebuilding operating models, and stabilizing environments that have become too complex, too slow, or too fragmented to support the next stage of growth. I bring a repeatable, end to end approach that turns strategy into execution and execution into sustained performance. I’ve delivered enterprise-wide transformations at Comcast, Charter, Arris, Infinera, and Verizon, consistently producing outcomes in revenue expansion, cost efficiency, customer experience, and long-term modernization. My mandates have spanned Chief Transformation, President, EVP Technical Services, and Chief Product Officer roles — each requiring investor facing leadership, boardroom clarity, and hands on delivery discipline. I’m open to executive, VP, and senior leadership roles — remote or commutable — where disciplined modernization, cross‑functional alignment, and enterprise‑scale delivery drive meaningful outcomes. What I bring to every mandate: • Enterprise scale modernization and operating model redesign • Technology implementation and delivery leadership across SaaS and complex enterprise environments • Integration of acquisitions and large-scale platform migrations • Stabilization of underperforming operations and technical ecosystems • Cross functional alignment across product, engineering, operations, and customer experience • A calm, decisive, outcome driven approach in high stakes environments My mission is to help organizations modernize with discipline, execute with precision, and thrive through moments of inflection. Contact: [email protected]
Enterprise‑scale modernization driven by disciplined technology implementation and delivery. Provide transformation leadership across healthcare, SaaS, and tech‑enabled services, taking ownership of mandates that require modernization of platforms, operating models, and cross‑functional delivery. Bridge strategy to execution across product, technology, engineering, operations, data, and AI governance. Key Impact: • Accelerated enterprise modernization by designing cloud‑native operating models, strengthening SDLC discipline, and improving reliability, controls, and delivery performance. • Directed AI/ML strategy and governance, aligning mission, operating models, and risk frameworks with enterprise goals; embedded agile practices and ensured responsible, compliant delivery. • Modernized infrastructure, enterprise systems, and data platforms by deploying automation, telemetry, and root‑cause analytics - reducing operational risk and cutting resolution times by 40%. • Led cross‑functional technology and services teams through transformation, optimizing budgets, resources, and vendor ecosystems to align operations with governance, compliance, and strategic priorities. • Delivered multimillion‑dollar savings by restructuring supplier contracts, strengthening audit controls, and modernizing software, cybersecurity, infrastructure, and data portfolios. • Advanced global data modernization, deploying scalable AI/ML across unstructured pipelines and embedding GenAI, LLMOps, DataOps, and responsible‑AI practices to improve insights, automation, and governed outcomes.
Turnaround and growth‑revival mandate for a $1.9B global technology company - modernizing operations, redesigning operating models, and delivering enterprise‑wide transformation. • Set the enterprise transformation vision, redesigned operating models, and executed modernization initiatives that delivered 10% revenue growth, 22% market‑share expansion, and significant margin improvement. • Automated 80% of core business processes using Six Sigma LEAN, ADKAR, and PROSCI frameworks - raising SLA attainment from 65% to 95% and improving customer satisfaction to 85%. • Accelerated time‑to‑market by 50%, reduced legacy product investment by 60%, and launched the ICE6 platform along with new pluggables and intra‑data‑center revenue streams. • Implemented an enterprise‑wide transformation framework integrating PMO, change management, COEs, process optimization, and resource alignment - ensuring prioritization, governance, and measurable progress across the organization.
Enterprise modernization and operational excellence across $2B global service operations - unifying seven business units and governing $1B P&L across 30 sites and 4,500 FTEs. • Architected and implemented a multi‑site operations transformation playbook, improving on time delivery and turnaround SLAs by 16 bps within 100 days and establishing a repeatable modernization model across the network. • Designed and modernized end‑to‑end service operations, boosting productivity by 50%, elevating quality by 70%, doubling L3/4 repair output, and raising NPS/CSAT by 30 bps. • Re‑engineered IT asset tracking with automation, telemetry, and data governance - improving upload speeds by 75%, cutting errors by 80%, reducing reporting failures by 42%, and generating $10M in new service revenue.
Turnaround leadership across global telecom and SaaS portfolios - recruited by the CEO to architect operating models, integrate acquisitions, and drive diversified growth across a $1B P&L and a 600‑member global team. • Architected and modernized the global product, software, and services portfolio, consolidating 90+ bespoke SKUs into seven unified platforms and establishing a scalable, enterprise‑grade architecture. • Redesigned and upgraded Agile SAFe SDLC, increasing engineering capacity by 32%, output by 90%, TTM velocity by 37%, and productivity by 24%, while strengthening delivery discipline and cross‑functional alignment. • Implemented and stabilized new platforms that penetrated 15% CAGR markets, expanded higher‑margin software and services revenue, improved NPS by 23%, and secured $1.9B in contracts from the top 20 customers - fueling 30% top‑line growth.
Enterprise‑wide modernization and operational excellence mandate - built and governed a $12B COE with 1,800 FTEs, delivering $6B in savings through full‑lifecycle transformation. • Architected modernization across sourcing, forecasting, inventory optimization, and FINOPS automation, redesigning operating models and strengthening enterprise controls. • Designed and implemented AI/ML and RPA across forecasting, requisitioning, ordering, and invoicing, modernizing VMS, CMS, WFM, fleet telematics, repair, and e‑Auction platforms to improve reliability, accuracy, and delivery performance. • Established risk, compliance, and analytics frameworks that improved supply‑chain performance by 50%, reduced costs by 30–90%, improved on‑time delivery by 47%, increased order accuracy by 28%, and freed $350M in capital.