Springfield, Massachusetts Metropolitan Area
Oversee core business and operations functions including supply chain, order fulfillment, IT, finance, product development, and customer service. Manage manufacturing suppliers and web development team. Conceptualize and implement systems and processes to manage order fulfillment, budgets and billing, and customer support. Conduct competitive analysis and select optimal product offerings.
Controlled internal staffing, supply chain, accounting, inventory, customer service, and service delivery needs. Handled investor relations, internal taxes, budgets, and forecasting. Teamed with software development, hardware manufacturing, and equipment integration suppliers.
Multifaceted role directing project processes and procedures as part of a Tier 1 IT outsourcing engagement with Imagistics. Collaborated cross-functionally with customer and CGI support teams (Network, Lotus Notes, Server Maintenance, Desktop Support, Web Hosting, Help Desk, Incident Management, and ERP). Led office relocations, change management initiatives, and client service requests. Project managed aspects of $10M ERP conversion.