New York City Metropolitan Area
Information Technology professional with 20 years of experience in senior level desktop, server support, and project management. Strong hands-on hardware and software
Print Support for North America, Team lead OSA 3 support of 5,000 employee campus. at Swiftwater, Pa, also sites in NJ, MA, and Canada. Project Manager for Refresh for printer migration 215 printers from Safecom to LRS system, Swiftwater campus.
• Laptop imaging (SCCM) and custom software installation, • Global support for all users, 10,000+ users (MS Teams and TeamViewer) • Onboarding users, asset/user addition /removal Active Directory
• Laptop imaging (SCCM) and custom software installation • Troubleshooting and resolution of computer issues via tickets (ServiceNow) • National support for all users, 10,000+ users, remote using Teams and LogMeIn • Assisted users with new laptop / dock deployment and application issues (Onboarding) • Asset recovery and management (Off boarding)
• 3rd level support to campuses of more than 20,000 users at two locations: Upper Gwynedd and West Point locations • Resolution of user issues with O365, One Note, Outlook, One Drive, SharePoint, Active Directory, and other applications, • Mac and PC and other hardware support, including iPads, iPhones, Mac Books, Android OS, setup, upgrades, and configuration • Hardware repairs, monitors, keyboards, memory, and imaging (SCCM) ,tracking with Remedy • Supported users at tech bar (The Spot) and assisted 20+ walk-in users a day, including executive level clientele
• Windows 10 Manual Software Support Team – installation of over 200 applications • CORE Apps Engineering Team, resolution of Office 365, Adobe, SharePoint, issues • Remote support, Cisco WebEx, Active Directory, Google Translate • Support of more than 75,000 global users, responding to tickets on Remedy
• Supervised team that supported, repaired, and serviced PC’s for over 16,000 families in the greater Hunterdon County, NJ area • Supported (on-site and remote) businesses 1st, 2nd, and 3rd level support for desktops, servers, VPN’s, routers, and switches • Built supported and managed 20 servers (2003 SBS, 2008R2, 2012, 2016) • Completed migration / deployment of over 4,000 PC’s to W7 to 10, MS Office 2016 -O365 • Server installations / upgrades from 2003 to 2016, Active Directory • Hard drive recovery, drive imaging, OS migrations, and upgrades