Dubai, United Arab Emirates
Operational businesses often run on a patchwork of spreadsheets, disconnected systems, and constant firefighting. After more than 20 years leading operations and supply chain performance across international organisations, I saw the same problems repeatedly: • Poor visibility across teams • Reactive decision making • Fragmented systems and spreadsheets • Operational knowledge trapped in people’s heads These challenges slow growth, create risk, and drain leadership attention. That is why I founded Torrevie. Torrevie is an AI platform designed for operational businesses. It helps organisations bring together sales, service, operational workflows, and decision support into a single intelligent system. The goal is simple: Give operational teams clarity, structure, and execution discipline without adding complexity. Torrevie combines: • Operational data • Workflow automation • AI knowledge assistants • Structured execution systems to help businesses move from reactive management to operational intelligence. My background in operations and supply chain transformation continues to shape the platform. Everything we build is grounded in real operational problems faced by leaders running complex organisations. If you are responsible for operations, service delivery, or business performance and are exploring how AI can improve visibility, execution, and decision making, feel free to connect. www.torrevie.com
I help organisations modernise their operational workflows by combining operational excellence with practical AI automation. Many companies still manage requests, tasks, and operational information through fragmented communication channels such as email, messaging platforms, and spreadsheets. This creates operational blind spots, slows response times, and makes scaling difficult. Through Torrevie, I work with leadership teams to design structured operational systems that capture work correctly, automate routing, and provide full visibility across the organisation. My work focuses on three areas: Operational Infrastructure • Designing structured intake processes for requests and operational tasks • Eliminating manual triage and operational bottlenecks • Building scalable workflow systems that improve visibility and control AI Operational Automation • AI agents that capture and structure incoming requests • Automated routing of work to the right teams • Knowledge assistants trained on internal procedures and standards Operational Transformation • Reducing operational waste and administrative workload • Improving decision-making through better operational data • Building systems that allow organisations to scale without increasing complexity With more than 20 years of international operational leadership experience across the UK, Europe, CIS, UAE, and KSA, my focus is on helping organisations build disciplined operational systems that combine structured processes with modern automation. Based in Dubai and supporting organisations across the GCC.
Partnered with CEO and Board to define commercial and operational roadmap, driving 64% revenue growth within two years. Oversaw full business operations managing a team of 150+ employees, uniting commercial, supply chain, and production teams under one strategy, delivering substantial Y-o-Y growth. Directed delivery of high-profile projects (Red Sea, Neom, Emaar, Nakheel) through Cross Functional Leadership delivering on time & within budget. Achieved 18% cost reduction via procurement and production optimisation. Launched eco-friendly product lines, winning ESG-focused tenders. Upgraded ERP & CRM systems, driving 22% efficiency and better cross-functional collaboration. Improved customer satisfaction & retention by 18%.
Held senior operational roles across EMEA & MEA, reporting directly to the holding board and influencing global strategy. Directed procurement portfolio of $40M–$100M annual spend, achieving 14% savings. Cut inventory by 40%, releasing significant working capital. Implemented dual-sourcing & supplier risk frameworks, strengthening resilience. Rolled out HSQE and lean frameworks, achieving zero compliance issues. Built and developed multicultural teams, driving succession and growth.
Led customer service operations across Middle East & Africa, managing multi country teams to support sales of $70M+ annually. Redesigned customer service structure across MEA, creating scalable processes and lifting OTIF to 96% Reduced customer complaints by 25% through new escalation frameworks and proactive issue resolution. Introduced regional CRM and service standards, enhancing transparency and customer satisfaction. Built KPIs and dashboards, enabling faster response times and data-driven decisions. Recruited, trained, and developed a service team that improved retention and NPS scores.
Oversaw an operations team of 300+ employees across the 11 countries, supporting $370M in sales, $100M procurement spend and with P&L responsibility. Drove procurement and strategic sourcing leading to $950K annual savings. Introduced Lean Manufacturing and reduced working capital by 35% through planning & inventory optimisation. Consolidated ISO standards (9001, 14001, 18001) under PAS99, achieving industry benchmark. Implemented Lean principles across the NEE region, enhancing operational efficiency and driving a culture of continuous improvement.
Operations Manager for the German market
Operations Manager for the German market.....Company Taken over by GE Healthcare