Jill Knowles

Project Manager at Shell

The Hague, South Holland, Netherlands

About

Experienced Technical Project Manager with a demonstrated history of working in the telecommunications industry. Gets energy from successfully building the interface between technical teams and managing expectations of the business. Having a technical background has aided me in developing the skills to combine with a technical project management approach, and provide the best fit approach for often dynamic requirements.

Experience

  • Project Manager at Shell
    Sep 2019 - Present · 6 yrs 11 mos

  • Liberty Global (4 yrs 5 mos)
    • Technical Project Manager
      Nov 2018 - Jul 2019 · 9 mos

      Coordination of BAU activities and projects to align with and adhere to planned roadmap and other future activities within the desktop & security team.  Planning and roll out of software upgrades for Active Roles and SCCM  Planning and implementation of SCCM migrations to provide future environment stability, and support for Windows 10  Implementation and development of a support model for CyberArk security systems, controlling access and user controls to secure systems  Reporting and documentation for management on projects and BAU activities

    • Technical Project Manager
      Jun 2017 - Oct 2018 · 1 yr 5 mos

      As Technical Project Manager I took direction from the Program Manager and operated across multiple technology workstreams to support project delivery.  Build of a single European Microsoft Exchange email platform  Build of a single Active Directory platform  A simplified application software distribution platform – SCCM  Migration of Active Directory and Exchange Email Users into a single domain.

    • Technical Project Manager
      Nov 2016 - May 2017 · 7 mos

      Digital workplace migration. The project that I was engaged on was a large, complex domain migration project that required various technical foundation services changes, while minimising impact to employees. There were multiple workstreams and PM resources engaged on this project, requiring alignment within multiple businesses.

  • T-Systems (8 yrs 2 mos)
    • Technical Project Lead
      Feb 2014 - Feb 2015 · 1 yr 1 mo

      Sseeking a bigger challenge, I transferred from the T-Mobile account to the Shell Global Account, working for T-Systems’ flagship customer, Royal Dutch Shell. The project that I was engaged on was a large, complex storage migration project that required exacting due diligence in order to ensure application data integrity and minimized impact to Shell production application landscapes. There were multiple workstreams and PM resources engaged on this project, working within global T-Systems NL data center consolidation, Shell application and storage migration and T-Systems NL internal storage migration projects My responsibilities included: • Project Management of my individual workstream, adhering to program timescales, performing risk analysis, managing dependencies and ensuring clear communications to the customer and my PM colleagues • Liasing with Shell customer and co-coordinating due diligence for applications to prepare for migrations to new storage platform as part of infrastructure upgrades • Business analysis of storage to clean up unused storage and adhere to cost savings targets • Co-ordinate with wider PM team to advise on technical approach for storage consolidation • Manage due diligence analysis with teams in Malaysia and US for migrations to minimize impact on applications and users • Reporting on KPIs (offlining, migrations (data & application)) and decommissioning

    • Windows Engineer
      2007 - Jan 2014 · 7 yrs 1 mo

  • Systems Engineer at Orange N.V.
    2000 - Apr 2008 · 8 yrs 4 mos