Arlington, Virginia, United States
A dedicated and versatile professional with over four years of experience in customer service, administrative assistance, social media management, and data entry. Skilled in streamlining operations, ensuring customer satisfaction, managing social media platforms, and providing outstanding support in fast-paced environments. Adept at multitasking, problem-solving, and delivering high-quality results. Seeking opportunities in customer service or assistant roles to leverage my diverse skills and passion for excellence.
Perform in CAMP's interactive experiences, entertaining children and adults alike. Create engaging promotional content for CAMP's DC (Tyson's Corner) location, and manage their social media pages. Drive engagement through following trends, tracking statistics, and collaborating with local influencers. Divise, film, and edit content while showcasing products and team members alike.
Took on keyholder and shift lead duties, directing front-of-house tasks and coordinating the team. Developed and shared targeted posts on Facebook, Instagram, TikTok, and Threads to increase brand presence and engagement. Designed seasonal promotions and menus, elevating team ideas and encouraging social media involvement. Performed barista work, including preparing espresso drinks, brewing coffee and teas, providing strong customer service, and helping with shift handoff tasks. Oversaw register balancing, cash duties, and daily open-and-close processes. Completed online orders and offered quick, friendly support to customers.
Develop and execute visually appealing, targeted social media content across multiple platforms (Facebook, Instagram, TikTok, Pinterest) to increase brand engagement. Collaborate with website designers to ensure the company’s website is functional, eye-catching, and user-friendly. Provide e-commerce customer support by liaising with the shipping team, resolving inquiries, and ensuring timely and accurate order fulfillment. Respond promptly to social media messages and customer queries, maintaining a high level of customer satisfaction.
Played a key role in migrating extensive legal case files to a new data management system (Airtable), ensuring accuracy and data integrity. Enter detailed information (names, dates, case numbers) and rectify misinformation to maintain database accuracy. Conduct legal research using state-run websites to retrieve vital information. Transitioned to daily data entry tasks, expanding and maintaining case information within the database by sourcing case details from the DC court system.
Assisted in managing classroom activities, crafts, lessons, and storytelling to enhance children's learning experiences. Led aftercare sessions, ensuring the safety and engagement of students while fostering relationship-building and conflict-resolution skills. Provided daily check-in and check-out assistance for children and parents, contributing to an organized and welcoming environment.