Seattle, Washington, United States
Results oriented, savvy customer service professional with experience working in environments demanding strong organizational and interpersonal skills. Trustworthy, quick-to-learn, organized, committed to superior customer service, confident and poised in interactions with individuals on all levels; detail-oriented and resourceful in completing projects. Able to multi-task effectively.
Managing care for a client that lives within my personal home. Including, but not limited to medication management, transportation, teaching of basic skills life skills, financial management, etc.
Pharaoh’s Treasures is an Egyptian import store specializing in authentic hookahs, themed collectibles, perfume oils, and belly dancing attire. Responsibilities include knowledge of register, store open and close procedures, restocking items, maintaining cleanliness of store, providing excellent customer service and vendor relationships. • Created Employee Reference Policy and Procedures Manual utilizing MS Word & Excel. Includes P&P’s as well as; tax exemption documents, payroll sheets, financial tracking sheets, inventory sheets, labels, etc. • Maintaining free website search engines such as Yelp, City Search, etc. • Point person for repairs: belly dancing attire, jewelry, hookahs, display case and main lighting wiring • Created and maintain current listings for festivals that include belly dance productions, restaurants that have scheduled belly dance performances. • Visual Merchandiser responsible for prepping store for seasons especially the summer tourist season (deep clean of all products, check pricing, fix product displays, update signs, check inventory and requests. orders, etc).
Calendar Club is a specialty retail company located in major malls around the country, which are open during the holiday season from September through January. Responsible for delivering excellent customer service, sales, restocking product, inventory, register, shift change, opening and closing procedures. Also, responsible for delivery check-in, processing and displaying new product. Quickly learned product, policies and procedures. Noted for exceeding sales goals that resulted in expanding toy line. Dependable, reliable and awarded for covering shifts on last minute basis.
REM is a comprehensive sleep medical facility operating several out of state clinics, national occupational health program and durable medical equipment provider. In this small entrepreneurial environment I was able to learn many things and perform in many different capacities: Member of billing team in a hands-on role: insurance benefit verification, authorization, patient registration, updates, billing line operator, correspondence processor, credit card processing and posting, claim status and outgoing claim processing, document scanning and faxing (electronic and hard copy). Quickly learned how to read and properly note patient accounts to assist with in-depth billing questions including payment plans and phone payments. Contacted insurance companies to check on claims status and update company information. Reception duties included answering multi-line phone including out of state office transferring, incoming and outgoing mail (USPS, UPS, FEDEX, etc.), inventory, ordering and stocking of office and kitchen supplies. Assisted Accounting Manager and Chief Financial Officer in coding payables, processing receivables, invoicing and filing for five corporate entities. Assisted in development and implementation of new procedures as part of continued process improvement.