Jill Shapiro

Global HR Leader | Led Teams across AMER, EMEA and APAC | Human Resources Strategy | HR Business Partner | Employee Engagement | Performance Management

Greater Boston

About

Strategic global Human Resources leader with extensive experience leading global HR operations, HR business partnership, employee services, and compliance across technology, cybersecurity, financial services, and innovation-focused organizations. Skilled at building and scaling high-performing teams, partnering with executive leadership, and translating business priorities into practical people strategies across AMER, EMEA, and APAC. Recognized for modernizing HR infrastructure, implementing scalable systems, improving operational efficiency through automation and ticketing, and strengthening employee experience through thoughtful programs and clear communication. Core strengths include organizational design, job architecture, performance management, employee relations, benefits strategy, workforce planning, M&A integration, change management, and global policy compliance.

Experience

  • Barracuda ()
    • Sr. Director, Worldwide HR Operations & Employee Services
      Jan 2023 - Mar 2026 · 3 yrs 3 mos

      Led a global team of 10–20 across AMER, EMEA, and APAC, standardizing processes to improve consistency, alignment, and service delivery worldwide. Drove implementation of Workday, integrating HR systems, automating reporting, and expanding employee self-service capabilities. Improved operational efficiency by launching a ticketing system that streamlined request management and enabled dashboard reporting to track trends and SLA performance. Led a company-wide job architecture redesign to strengthen clarity and consistency in career paths, skill requirements, and compensation structures. Partnered with Legal to maintain compliant HR policies, procedures, and documentation globally. Developed AI-powered chatbot to handle routine HR inquiries, reducing daily volume for the HR Operations team. Directed HR support for workforce reductions, ensuring accuracy, compliance, and a thoughtful employee experience.

    • Director, Human Resources
      Jun 2021 - Dec 2022 · 1 yr 7 mos

      Led a team of 5 Senior HR Business Partners supporting the global organization. Advised leaders on complex employee relations matters, balancing business needs with thoughtful, compliant people practices. Supported end-to-end M&A activity, including due diligence, onboarding, and post-acquisition integration.

    • Sr. Global HR Business Partner
      Nov 2017 - Jun 2021 · 3 yrs 8 mos

      Strategic HR Business Partner to Engineering, Sales, Marketing, and IT leaders, translating business priorities into people strategies, building trusted relationships with management and employees, and advising on talent needs, and employee relations. Guided leaders through performance management processes, including quarterly check-ins, talent calibrations, and annual compensation reviews. Partnered with managers to develop new job requisitions and build business cases for executive approval.

  • Director of Human Resources at Sonian
    Sep 2016 - Nov 2017 · 1 yr 3 mos

    Led the redesign of the full HR function, including benefits, compliance, recruiting, immigration, and performance management. Designed and implemented the company’s health, welfare, and retirement programs. Directed a benefits strategy transition by selecting a new insurance broker and leading implementation of updated plans, including a high-deductible health plan with HSA. Partnered with engineering leadership to introduce a new job leveling framework across the organization. Launched a new performance management system to strengthen alignment, accountability, and employee development. Founded the company’s culture committee to foster engagement and strengthen organizational culture. Managed HR activities through acquisition including pre-close preparation and post-acquisition integration.

  • Continuum ()
    • Director, Human Resources
      Sep 2015 - Sep 2016 · 1 yr 1 mo

      Oversaw global HR operations, including benefits, compensation, payroll, compliance, immigration, leave administration, and performance management. Led the design and implementation of global benefits programs, guiding employees through complex renewals and plan changes with clear communication and minimal disruption. Implemented a comprehensive performance assessment program that improved visibility into employee performance and supported more effective talent decisions. Managed global immigration program, ensuring compliance and a smooth employee experience. Launched the first employee engagement survey to capture workforce feedback and inform people priorities. Spearheaded implementation of the company’s first HRIS, establishing a foundation for scalable HR processes and reporting.

    • Manager, Human Resources
      Jan 2012 - Aug 2015 · 3 yrs 8 mos

  • Endeca Technologies (4 yrs 10 mos)
    • Manager, Total Rewards & HR Operations
      Jan 2009 - Jan 2012 · 3 yrs 1 mo

      Managed a team of Benefit and Payroll Specialists for a global software company consisting of over 450 employees. Responsible for the design, development and implementation activities for our worldwide health & welfare and retirement programs. Managed and oversaw all broker/vendor relationships. Ensured compliance with all state and federal regulations. Responsible for Endeca’s corporate worldwide immigration program.

    • Sr. Benefits Specialist
      Jan 2008 - Dec 2008 · 1 yr

    • Human Resources Representative
      Apr 2007 - Dec 2007 · 9 mos

  • Investors Bank & Trust (3 yrs 7 mos)
    • HRIS Business Analyst
      Dec 2006 - Mar 2007 · 4 mos

    • Benefits Analyst
      Jan 2006 - Nov 2006 · 11 mos

    • Human Resources Representative
      Jul 2005 - Dec 2005 · 6 mos