United Kingdom
*Familiarised myself with the daily operations of the food bank by participating in sessions at Firth Park, evaluating its operational efficiency and providing feasible recommendations for enhancing the food bank management's utilisation of client data. *Created a new session list for Firth Park, optimising its operations to enhance the quality of service provided to beneficiaries; implemented the new list in the latest sessions at Firth Park and collaborated with front desk staff, ambassadors, and volunteers, significantly improving the efficiency of customer service and better meeting client needs. *Analysed 3-month data from the Data Collection System regarding client referrals for Firth Park, processing and consolidating the raw data using Excel to create charts and graphs; produced a data analysis report, utilising these visual aids to clarify the frequency and reasons for customer assistance-seeking, as well as comparing customer characteristics among different agencies. This report served as a valuable resource for managers and other key team members.
*Worked for one of the world’s biggest and busiest documentary marketplaces in an extremely fast-paced environment, offering high-level support to a room full of international industry representatives, filmmakers and artists. *Welcomed documentary industry representatives from around the world attending peer networking meetings and handled all inquiries about the event, such as where to obtain the necessary credentials for entry. *Checked tickets at the entrance to the documentary screenings and guided industry experts to their respective screening rooms, ensuring smooth operations by managing the lighting setup on-site; organised the orderly departure of the audience from the venue after every session, connected timely with the next upcoming session and made sure no session run under or over their allotted time. *Explained the reasons for latecomers’ inability to enter patiently and friendly and recommended alternative sessions at different time slots; provided information about the venue's facilities, enabling them to relax and make the most of their wait.
* Acted as a course representative in an online course named Wisdom of Western Philosophy; communicated between the lecturer and audience and collected audience feedback. * Actively involved in after class assignment and gave comprehensive answers; promoted audience discussions on relevant topics by posting my comments in comments area to guide people’s thinking. * Contributed 94 comments to 100 Lessons on Western Philosophy; articulated philosophers' veins of thought and clarified complicated philosophy concepts based on my own understanding; praised by Professor Lian ZHOU for the accuracy and clarity of my language style in comments area. * Established a good relationship with 14 listeners and set up a WeChat group together based on a common interest in philosophy to share journal articles accompanied by discussions on current social issues. * Achieved 30 comments with high quality from audience in the comments area for each lesson and 20,000 listeners per session. * The content of the course was sorted and collected as a book, OPEN-100 Lessons on Western Philosophy of Lian ZHOU; it was published by SDX Joint Publishing Company, Shanghai, as a new classic on the introduction of philosophy; my answers to the question of the course contributed to the book.