New York, New York, United States
Responsible for NAV delivery, client service, and oversight of the global hedge accounting team. Lead and participate in various client-facing and internal projects, contribute to regulatory work, training initiatives, and annual audit processes, and perform final reviews and sign-offs on NAV packages. Manage hub location NAV delivery, oversee client relationships, execute administrative and project tasks, support new technology rollouts impacting the NAV team, and handle client initialization and transition processes.
Led daily team operations, resource management, and personnel development, while supervising and mentoring Associates and Senior Associates to drive team success. Delivered high-quality client service through well-defined KPIs and performance tracking, and served as the key escalation point, offering technical expertise to resolve operational challenges. Efficiently prioritized and resolved outstanding queries to maintain service excellence, championed process improvements, and led efficiency initiatives. Additionally, owned and executed monthly and quarterly NAV processes and directed administration billing cycles. Played a key role in onboarding new team members, supported internal reporting, audits, risk management, and compliance efforts, and consistently upheld ethical standards, fostering a culture of risk excellence.
Oversaw a portfolio of seven hedge fund clients and managed a team of accountants. Reviewed capital activities, allocations, and daily and monthly reconciliations, ensuring the accurate delivery of monthly NAV packages. Provided training and mentorship to fund accountants and collaborated with system developers to enhance and optimize internal accounting systems.
Responsible for preparing and delivering daily client reports in a timely manner. Reconciled accruals, cash, collateral, and portfolio holdings each day, and produced accurate daily NAV pricing for submission to NASDAQ.
Conducted financial needs analyses for clients and recommended insurance products or financial services to meet their goals. Created client profiles, gathered necessary documentation for administrative processing, and consistently generated sales revenue to meet monthly and quarterly targets.