Sunnyvale, California, United States
• Responsible for project planning, scoping, requirements gathering and validation with clients • Lead and manage multiple localization projects at the same time using TMS and CAT tools • Ensure profit of project is maintained through the management of margin • Analyze current pain points in workflows and tools and provide recommendations • Onboard new vendors and freelancers to guarantee uninterrupted services • Own the relationship with clients and ensure best customer experiences • Educate salespeople on localization best practices
• Managed the entire testing process, from a client call to set up expectations and parameters, to the validation round and handoff • Worked cross-functionally with multiple internal and external stakeholders • Conducted defect triage and pushed defects to relevant stakeholders for defect fixing • Held kick off meetings with testers • Identified risks and gaps in the workflows to increase project efficiency
Translated, reviewed, and transcreated from English to Traditional Chinese
Post-edited machine translation output of E-learning projects from English to Traditional Chinese (Taiwan)