Charlotte, North Carolina, United States
I build enterprise revenue engines — the go-to-market architecture, team structure, operating rhythm, and pipeline discipline that make commercial organizations scale. Over 21 years at Microsoft, I advanced from technology specialist to leadership roles spanning strategic accounts, partner ecosystems, and services. I then joined Avaya to lead the turnaround of its largest U.S. region. At Genesys, I served in three SVP roles over four years — cloud commercial strategy, Global Strategic Accounts, and General Manager of North America Sales and Pre-Sales. Every role presented a different challenge, but the work was consistent: design the commercial architecture, build the right leadership teams, and execute until performance shifts. Through Uncompromised Leadership Group, I advise technology CEOs and CROs on revenue strategy and sales organization design Today, Smart Agentics is my product incubator — a hands-on AI lab where I design architecture, build enterprise agents, and ship tools that solve real operational friction. NACD Directorship Certified (NACD.DC)
Building specialized AI agents to address workflow bottlenecks, reduce manual effort, and improve execution across business teams. Focused on practical enterprise use cases where targeted automation and AI tools can create measurable operating leverage. Applying enterprise leadership experience to develop AI products built for real business problems, not just experimentation
Advising senior leaders on execution, accountability, and organizational performance. Helping leadership teams improve alignment, operating cadence, and follow-through so strategy turns into measurable results. Drawing on enterprise experience across Microsoft, Avaya, and Genesys to work with leaders navigating growth, transformation, and execution challenges.
Led Genesys’ largest region across North America and Canada, with responsibility for sales, pre-sales, public sector, Canada, and migration execution. Led an organization of 300+ employees through 8 direct and 33 indirect managers in a business representing 60% of annual company revenue. Implemented a reorganization plan that moved the region from a first-half deficit to a projected full-year budget recovery. Improved win rate from 23% to 75%, helped build more than $1B in pipeline in 8 months, increased mid-market CX revenue by 50%, and drove 4x growth in Digital AI Bot usage across the install base.
Promoted into a broader North America leadership role spanning geographies, public sector, Canada, and migration initiatives during a period of commercial and operational transition. Led sales and pre-sales execution across key regional segments while helping drive the operating model that expanded into the North America and Canada GM role. Focused on performance improvement, customer migration strategy, and organizational alignment across the region
Promoted to lead a newly created Global Strategic Accounts region covering 240 accounts across the U.S. and Europe. Developed migration strategies for Genesys’ largest and most deeply entrenched on-premises customers, enabling sales teams to transition strategic accounts toward cloud adoption. Grew revenue by 88% in the first year of the region and 118% by the second year. Previously led Cloud CX strategy, helping orchestrate a company-wide migration strategy that increased cloud migration revenue by 300% and strengthened Genesys’ position in the cloud CX market
Oversaw Sales, Services, and Partner Channel across all customer segments in Avaya’s East Region, representing more than half of U.S. sales and $550M+ in revenue. Led an organization of 200+ people, including 15 direct reports, with responsibility for regional performance, operating alignment, and customer coverage. Developed new sales approaches for contact center and unified communications targets across the region
Hired to build the South Region and help transform the sales team to cloud sellers as Avaya reemerged from bankruptcy in December 2017. Delivered 120% of plan in 2017, grew professional services revenue 50% year over year, and produced the highest cloud seat growth in the U.S. Recognized as top VP with Avaya’s Global Circle of Excellence
Led Microsoft’s East Region consulting and support services organization with a focus on profitable delivery, customer success, and cloud-oriented services growth. Managed a team of 80+ people, including four direct reports, across delivery leadership, consulting, architecture, and services execution. Focused on delivery management, team performance, resource planning, and high-quality customer outcomes across the region
Promoted to help accelerate Microsoft’s cloud platform transformation across mid-market and enterprise accounts in the East Region. Led a 15-person team responsible for pre- and post-sales engagement across strategic accounts in FL, GA, MD, NC, NY, PA, SC, and VA. Delivered $1B+ in productivity revenue, achieved 187% of cloud goals, and earned Platinum Club recognition for 190% of goal attainment in 2015
Promoted to develop national sales strategy for a $1.1B business segment spanning Microsoft Office, Exchange, Lync, SharePoint, and related productivity solutions. Led 50 Productivity Sales Technology Specialists supporting Microsoft’s U.S. mid-market business across 18,000 accounts nationally. Helped drive core business strategy across productivity, unified communications, and cloud services