Abington, Massachusetts, United States
-Oversee the day-to-day operational support for the service, including team, process, technology and incident response. -Create and drive the short/long term service strategy while aligning with cross functional partners. -Ensure the service is supportable, in lifecycle, and meets/exceeds standards for performance and SLA.
▪ Led the enhancement, maintenance, and operations of BGT’s primary co-located datacenter and AWS cloud environment for development, production, and I.T. workloads ▪ Managed a team of 6 system, corporate IT and database administrators across three continents. ▪ Converted team workflow from Kanban to Scrum to increase accountability and alignment with business goals. As Scrum Master and co-Product Owner, led team to consistent delivery of Story Points while grooming project backlog and improving the process through weekly retros ▪ Managed team responsible for JIRA service desk queue that resolved nearly 4000 tickets annually. Drove down time to resolution by 81% ▪ Chaired the Change Control Board to ensure compliance with procedures for software product deployments, infrastructure changes and business-critical system changes. Deployed 400+ changes annually with minimal disruption
▪ Led the TechOps team technical agenda including daily meetings, periodic goals and regular updates to executive team. Provided technical escalation point for team of 6 administrators ▪ Qualified, scoped, designed and implemented failover pair for Cisco 5555-X firewalls to mitigate a single point of failure in our application delivery ▪ Qualified, scoped, proposed and implemented Veracode for static code analysis and automated penetration testing. Assisted in getting flagship web application “Verified” for 3rd party security attestation mitigating a key sales cycle roadblock ▪ Performed infrastructure availability and security review for datacenter environment and presented recommendations to executive team including CEO to mitigate risks
Qualify, design and deliver Cisco-based network, collaboration and computing solutions to clients Led 7-person team on $900k project to completely renovate all networking for a 3 site campus on a tight 1-month time frame. Provided technical/logistical leadership to come in on time/under budget. Led 12-month project to migrate 30+ MPLS WAN and PSTN connections to Comcast ENS and SIP. Conduct network, information security and policy assessments for organizations covered by HIPAA Hitech and 201 Code of Massachusetts Regulation 17 regulations. Participate in implementation of various technology solutions including VMWare, EMC Storage, McAfee security products, Cisco VoIP, Veeam, Microsoft Server and Messaging Consulted on backup, disaster recovery and business continuity for financial and web businesses Mentor junior engineers in technical and professional development. Participated in extension of Boston EMS Cisco Unified Communications systems to 2000+ phones across city in a high performing and resilient solution.
Provide management for engineering team, pre-sales guidance on opportunities and strategy for growing networking, systems, and storage opportunities and capabilities.
Research and implement new vendor partnerships. Provide significant growth in healthcare vertical by researching trends and regulatory requirements.