Singapore
Techno-functional Consultant with 8 years delivery experience, with 6 years doing Salesforce CRM implementations. - Cross-industry delivery experience - FMCG, Banking, Telecommunications, Higher Education, Shipping, Airline - Cross-functional knowledge - CRM, quote to cash sales process, product/catalogue management, B2B/B2C billing, marketing campaign journeys, business intelligent reports, call center case management, education industry processes - Cross-Salesforce solution proficiency - Sales Cloud, Service Cloud, Marketing Cloud, Education Cloud, Experience Cloud, OmniStudio, Admin/OOTB capabilities - Cross-user groups engagement experience - C-level, internal leadership, client leadership, internal project team across tech/change, offshore developers, client working level, external vendors I believe that if technology implemented is not adopted by users, it is resources gone to waste regardless. From upstream requirements gathering, problem understanding, to problem solving, solution implementation and lastly solution adoption, every step is equally critical. While often situations might be confined to limited resources, success lies in forward-planning and making decisions based on clear goals in mind.
• Developed a prototype system using Microsoft Access to facilitate the data collection of staff training applications • Conducted training for the use of the prototype system for Khoo Teck Puat Hospital staff
• Extracted data from Thomson Reuters, Bloomberg and online sources • Cleaned up large amounts data using Microsoft Excel • Proof-read analytics reports generated for traders • Studied market data and brainstormed on possible reasons for data trends
• Created work process manuals for the Facilities Management department • Created a prototype decision-making form using Microsoft Excel (VBA) for SWIFT distribution process • Analyzed work processes such as time data, and SWIFT distribution rules
• Conducted user acceptance tests on the company’s software thrice per week • Designed sample template of the company's e-commerce platform for potential customers using Photoshop