Gelugor, Penang, Malaysia
17 years experiences in Quality and Electronic Manufacturing Services (EMS) across multiple quality functions like Supplier Quality, Customer Quality, Product Quality and Quality Management System. 14 years experiences in Aerospace and Six Sigma Green Belt Certified. Strong analytical and problem-solving skills, result-oriented and good team work.
Lead APAC SQE team to meet supplier performance metrics with strategy planning, coaching and execution.
- Leading Global Supplier Engineering team on supplier quality performance and development. Managing Electronic and Mechanical suppliers quality to ensure supplier quality performance meet KPI. - Responsible to perform supplier compliance audit, product and manufacturing process audit. - Support external audit that related to supplier like customer audit (Boeing JTA & PRA, Airbus IPCA, QSR & QEPP, Embraer supplier manufacturing process audit) and regulatory audit (Federal Aviation Administration FAA and European Aviation Safety Agency EASA). - Driving supplier quality improvement with problem solving methodology like 8D RCCA, FMEA, Error-Proofing, Quality Improvement Projects and Zero Defect Plan. - Work with Multi functional team in supplier NPI and Transition Projects. Performed First Article Inspection accordance to aerospace standards AS9102 and APQP.
- Quality Management System (QMS) audit. - Manage customer audit. - Internal auditor for ISO 14001 & OSHAS 18001. - Lead auditor for ISO 9001. - Manage Underwriter Laboratory (UL) product safety audit. - Team leader for copy smart and process line audit. - Team leader for FMEA. - Perform Quality System training. - Provide solutions for continual improvement in audit process. - CAR administrator to ensure all closure on time and effective. - Plan the audit program and lead the audits. - Compile management review report. - Review supplier CoA/ CoC and work closely with supplier quality engineering. - Continual Improvement on Document control, QMS audit system and SAP system.
- Customer contact window - Handle customer complaint (CAR, eCATS, SCAR, feedback) - Execute and verify ECN in place - Lead weekly/ monthly customer meeting - Customer quality reporting (Submit weekly RAIL report) - Define & document control plan for product execution - Yield report analysis and drive for RCCA - Handle product RMA and analysis report - Lead the team for FMEA - Decision making for acceptance level of products (IPC-A-610D Class 3) - Lead weekly conference call with customer - Lead in customer audit - Lead in weekly (Continuous Improvement) CIP meeting - First Article Inspection & report submission - Instruct purge notice - MRB review (scrap, material issues) - ODC routing coordinator (Shop floor tracking system)
- Handle customer quality feedback - Yield report compilation and analysis - Handle product RMA and analysis report - Lead the team for FMEA - Decision making for acceptance level of products - Drive the internal team for 8D problem solving - Weekly Conference call with customer - Work closely with team for continual improvement - Handle customer audit - Internal auditor of ISO9001, ISO14001, TS16949, TL9000 & OSHAS18001 - NPI, First article inspect & report - CAR administrator. - In process quality audit