Camperdown, New South Wales, Australia
I am a law and commerce (marketing) student at the University of Sydney, drawn to changing and dynamic markets, particularly the energy transition, infrastructure and the beauty sector. Alongside my studies, my extensive client-facing experience in fast-paced and slow-luxury retail environments has honed my interpersonal communication skills and ability to tailor solutions to client objectives. My volunteering experience as a volunteer property and commercial law tutor, with Glebe Youth Service and ThreadTogether has deepened my passion for creating positive, tangible impact. I am particularly interested in solving problems at the intersection of law, economics and global politics – an interest shaped by my international experiences in Copenhagen and Tokyo. I enjoy learning new things from cultures and environments different to mine.
Upon successful completion of training and practical assessment, I became a qualified makeup artist at Mecca George Street. Working in the APAC region's highest foot-traffic store grants me exposure to a highly diverse clientele; refining my ability to quickly adapt to different customer needs during peak retail periods. I love using my creativity and deep technical expertise to tailor solutions to client objectives while creating tangible impact with every makeup service. This role enabled me to: - Advised 25+ clients per hour in the APAC region’s highest-traffic store through agile team coordination. - Convert 85%+ of consultations to sales by diagnosing client needs, targeted questioning and escalating complex cases to specialists. - Translate cosmeceutical concepts into plain language for clients and colleagues, building a base of repeat clients who request me by name for one-on-one lessons. - Adapt communication within clientele comprised of 45% international tourists, maintaining a 100% conflict-resolution rate through active listening and cultural competence. - Analyse and adapt to evolving industry preferences through 2-3 hours self-directed learning every week. - Gain valuable advertising and marketing skills through PR event participation (such as WorldPride 2023)
Within this role : - Enhanced my interpersonal and communication skills - Efficiently worked in a high-paced, energetic, team work environment - Consistently learned and became accustomed to new trends, products and offerings - Developed and mastered my understanding of customer journey curation and personalisation -Developed critical and creative thinking, allowing for analytical problem solving
- Balanced concurrent client deliverables across financial services and property sectors– drafting tax advice, summarising explanatory memoranda and ATO rulings– while independently building expertise in domestic and international frameworks (ITAA 1997, ITAA 1936, OECD Pillar Two), to produce two case studies on CGT-event consequences for five partners. - Earned Microsoft Copilot certification, leveraging AI and legal databases (Westlaw, CCH iKnowConnect) to solve specific tax issues accurately and ahead of deadline, while upholding ethical AI-use standards. - Proactively researched emerging global trends and regulatory changes, synthesising findings into a client-facing PowerPoint presentation, praised by manager for clarity in distilling technical jargon.
- Developed a strong attention to detail when filing, reporting and executing administrative tasks, ensuring 100% accuracy. - Independently ran a weekly caseload of 10+ active worker’s compensation matters – conducting legal research, drafting 20+ letters of instructions and advices, calendar organisation, directly liaising with stakeholders– with zero missed deadlines while exceeding a 6.75-hour daily billable target. - Managed matters end-to-end, reviewed and categorised 10,000+ documents under time pressure – enabling advice and litigation preparation to proceed on schedule. - Capacitated new-starters to achieve key skill milestones 20% faster than average by utilising Microsoft proficiency to build a precedent folder in Outlook. - Contributed to the positive culture through organising firm-wide social events (EOFY Party, Christmas Ball) as one of the two junior employees in the Social Committee.
I was delighted to join the Incu Galeries Mens' store for the Summer holidays as I honed my customer service skills and deepened my existing interests for international fashion and design. This role exemplified the beauty in a slower and more luxurious feeling service journey. It was rewarding to be part of a diverse and tight-knit team and collectively surpassing holiday sales store-records by 15%.
- Ranked fifth overall out of 400+ students in the second-year Marketing Core MKTG2113 (Marketing Analytics), I tutored 15 undergraduate students to feel confident using Excel and SPSS to convert qualitative data into quantitative findings, applying and analysing various statistical models; resulting in an average 22% grade improvement from mid-semester to final exams.