Camperdown, New South Wales, Australia
A hard working, curious and positive individual with extensive experience in customer service, problem solving and sales in the consumer goods sector. Thrives in both team-oriented and autonomous circumstances. Adept in aligning client requirements to specific and curated outcomes. Demonstrates willingness and aptitude to quickly and effectively learn in fast-paced environments.
Upon completion of the Colour Specialist assessment and training with Mecca brands, I became a qualified makeup artist at Mecca George Street. Working at the largest beauty retailer in Australasia grants me exposure to a highly diverse clientele; refining my ability to quickly adapt to different customer needs during consistently busy retail periods. This role enabled me to: - Sustain rapport and loyal relationships with customers through meaningful interactions - Enjoy making customers feel and look their best with every customer interaction - Gain valuable advertising and marketing skills through PR and social media event participation (such as WorldPride 2023) - Deliver exceptional personalised and curated services - Enhance my interpersonal communication skills through one on one services - Consistently extended product knowledgeability across all company offerings - Adapted to various responsibilities and challenges - Cultivated a love for educating customers about all the MECCA offerings
Within this role : - Enhanced my interpersonal and communication skills - Efficiently worked in a high-paced, energetic, team work environment - Consistently learned and became accustomed to new trends, products and offerings - Developed and mastered my understanding of customer journey curation and personalisation -Developed critical and creative thinking, allowing for analytical problem solving - Honed my sales and customer service skills, enabling KPI targets to be consistently surpassed
Strengthened analytical and problem-solving skills by assisting in the preparation of tax and legal advice for corporate clients across sectors, including financial services and property, including researching the application of the ITAA 1997, OECD tax guidelines and legislative changes. Developed commercial awareness and attention to detail through conducting research, reviewing legislation and ATO rulings and preparing tax advisory client slides. Enhanced collaboration, communication, and professional judgement by working within cross-functional teams and engaging with clients to ensure high-quality, practical outcomes.
- Developed a strong attention to detail when filing, reporting and executing administrative tasks, ensuring 100% accuracy. - Assisted the Insurance team in legal research, case preparation and drafting advices, contributing to the successful completion of multiple client projects. - Played a pivotal role in training new team members, driving practice excellence through process improvements and technology adoption.
I was delighted to join the Incu Galeries Mens' store for the Summer holidays as I honed my customer service skills and deepened my existing interests for international fashion and design. This role exemplified the beauty in a slower and more luxurious feeling service journey. It was rewarding to have clicked well with the team and to achieve success as a collective. I thoroughly enjoyed working during peak periods and joining the team in surpassing the store sales record.
- Provided tailored academic support to undergraduate students, resulting in an average 20% grade improvement from mid-semester to final exams. - Developed training resources, translating technical concepts into accessible materials.