San Jose, California, United States
Welcome! I’m a recent graduate from UC Irvine with a BS in Pharmaceutical Sciences, looking to pivot into medical billing and coding. I’m eager to apply and deepen my knowledge of claims processing, insurance verification, and ICD/CPT coding in a healthcare environment. I’m passionate about combining my science background, data-skills (Excel, SQL, R, Tableau) and service-oriented mindset to help ensure data integrity, optimize workflow and support high-quality healthcare operations.
- Serve as primary front desk contact for a multi-service developmental and behavioral pediatric clinic, managing intakes, inquiries, scheduling, records, and payment collection for 16 providers across 6 service lines using an EHR - Coordinate prior authorizations for out-of-network patients by collaborating with providers to prepare treatment plans, document service frequency, and communicate directly with insurance companies - Build and maintain relationships with external providers, schools, and specialists to ensure a coordinated continuum of care for each patient, supporting families in navigating referrals, educational evaluations, and cross-disciplinary recommendations - Handle sensitive and confidential patient information in compliance with HIPAA, ensuring families with complex needs receive equitable access to care
- Monitor and respond to guest requests in inbox in a timely manner - Answer any questions regarding booking process and reservation features - Navigate online website to book guests into timeshare resort - Maintain unit listing availability and pricing
- Manage client intake and paperwork, ensuring completeness and smooth workflow - Collect payments prior to fingerprint scanning, maintaining accurate cash handling and records
- Dispensed prescriptions and collected payment accurately and efficiently - Entered prescription information from patients and doctors for order processing - Handled customer inquiries, resolved issues, and ensured customer satisfaction - Maintained a clean and organized pharmacy section within the retail store
- Organized HR files that helped prepare the company for acquisition - Front desk reception and office management tasks - Assembled hard drives for sale