Nigeria
I did not start my career knowing I wanted to work in operations and administrative support. But every role I have taken has been quietly building toward exactly that. I started in Abuja, managing schedules, communications, and executive support at a small venture, and it was there I first understood something that has stayed with me: the quality of someone’s work is almost always determined by the quality of their support system. From there I moved through legal administration, retail banking, and client relationship management in Nigeria, before relocating to Oslo, Norway, where I spent three years in hospitality, logistics, and live event production. Those roles demanded the same core skills every time, precision under pressure, composure when things go wrong, and an absolute commitment to having everything ready before it is needed. That is what I bring to every client today. Most recently I completed an ACTD-USA accredited certification in AI Productivity for Business Automation and Thought Leadership, and I am currently applying those skills as an technical support intern at The Iconic Brand of Africa, where I supported newsletter publishing and audience distribution across LinkedIn and WhatsApp channels, growing the subscriber base from 539 to 1,539 in two weeks, conduct market research and competitive analysis, and support email marketing campaigns and audience segmentation using EmailOctopus. I now focus entirely on remote administrative and operations support, helping busy founders and growing teams stay organised, build smarter workflows, and reclaim their time. I work with AI tools including Zapier automation and Notion workspace design to create systems that reduce manual effort, eliminate repetitive tasks, and scale with the business. My background is not linear. But it is consistent. Every role, every sector, every country has added a layer to how I work, and the result is someone who brings both structure and adaptability to whatever operation she steps into. If you are a founder or small team looking for a reliable, systems-thinking virtual assistant and operations partner who thinks ahead, works independently, and handles confidential information with complete discretion, I would love to connect. 📧 [email protected] 🌐 jessicaudenkwo.lovable.app
•Coordinate executive communication and outreach through email marketing campaigns using EmailOctopus, including campaign preparation, scheduling, and performance analysis •Manage administrative correspondence and respond to stakeholder inquiries professionally through Zoho Mail •Create and coordinate LinkedIn newsletter content, marketing materials, and communication assets for TIBA Academy’s growing subscriber base •Provide technical support during virtual training sessions conducted via Google Meet and Google Classroom •Prepare weekly campaign performance reports and analyse email marketing metrics to inform strategy •Support leadership with documentation, operational coordination, and campaign preparation across multiple simultaneous projects •Manage multiple assignments and deadlines simultaneously within a fully remote team environment
Provided operational support across two specialist environments, commercial logistics and live event production, coordinating office relocations for businesses and schools, and supporting technical equipment setup and stage infrastructure for live concerts. specification. Coordinated 15+ full-scale relocations and live event setups under strict deadlines, managing logistics, sequencing, and cross-functional team coordination simultaneously Managed technical equipment installation for live concert productions, ensuring precision setup and full operational readiness before every performance Collaborated with cross-functional teams across both logistics and event environments to streamline workflow coordination and reduce setup and execution time by 20% Operated effectively in high-pressure, time-critical environments where attention to detail, independent working, and composure under pressure were non-negotiable
Delivered consistent operational and customer support across a high-volume hospitality environment over three years, developing strong real-time problem-solving, operations management capability, composure under pressure, and the kind of quiet reliability that keeps operations running smoothly when it matters most. Maintained high service accuracy and operational standards across peak and off-peak periods, consistently meeting quality and timing benchmarks through structured team coordination Supported team workflow coordination and operations management during high-pressure service hours, contributing to smoother delivery and reduced delays Managed simultaneous client-facing interactions with professionalism and discretion, building trust and maintaining service quality under demanding conditions in a multilingual and multicultural team environment Demonstrated consistent reliability and adaptability across a three-year remote-ready engagement, developing the independent working habits that directly inform how I support remote teams today
Worked as a retail banker in the marketing department, responsible for product marketing, client acquisition, account opening, and client relationship management in one of Nigeria’s highest-volume banking environments. Served as the first point of contact for clients while simultaneously managing administrative and coordination responsibilities. Managed 50+ client inquiries, data entry, and account interactions daily while maintaining a 90% client satisfaction rate Managed 50+ client inquiries and account interactions daily while maintaining a 90% client satisfaction rate Supported client onboarding end-to-end, coordinating documentation verification, compliance checks, and internal team communication to ensure seamless account activation Improved documentation and record management processes, reducing administrative errors by 20% through structured data entry and filing systems Coordinated across internal departments to resolve client issues promptly, maintaining service standards under high-volume conditions
Delivered administrative and coordination support within a structured legal and corporate environment, serving as a trusted point of contact between executives, internal teams, and external stakeholders, ensuring clear communication flow, document management, and compliance consistency across the organisation. Acted as primary liaison between executives, departments, and external stakeholders, reducing communication gaps and improving response clarity across active legal and operational projects Screened, prioritised, and managed executive emails and calls, improving response efficiency and reducing workload pressure on senior staff through structured inbox management Supported project coordination by tracking deadlines, monitoring compliance, and ensuring timely task execution across active legal and operational projects Maintained administrative documentation and records with a high degree of accuracy, supporting audit readiness, compliance tracking, and operational consistency Managed scheduling and calendar coordination for senior staff, ensuring zero conflicts and smooth daily operations