Jessica Cotter

HR Service Portfolio Supervisor at PuzzleHR

Arlington, Tennessee, United States

About

Experience

  • Human Resource Service Portfolio Supervisor at PuzzleHR
    Jul 2026 - Present · 1 mo

    PuzzleHR is reinventing Human Resource and Administrative Service Outsourcing. Many companies struggle with the complexities associated with running a growing business. Trying to fit compliance and Labor Regulations with Business Growth Goals and Employee Satisfaction can be a daunting task. To simplify and streamline processes many business leaders turn to technology solutions and inadvertently end up actually making things more complex. We have decades of experience in Human Resource Outsourcing and we know how difficult it is for companies to deploy the resources necessary to run their back office while implementing strategies to create and maintain an engaged workforce. We know that technology alone can’t solve human challenges. We created PuzzleHR to deliver the Personnel Management Infrastructure Solutions that will: • Keep your company in compliance with government regulations no matter your location or industry • Help you get the most out of the tools and systems that you currently have in place • Make your company an Employer of Choice by helping you recruit, lead and retain the best talent available and • Create scalable internal processes to prepare for your future growth. We help you put the pieces of the puzzle together! Puzzle is "HR Solved"

  • Travel Nurses, Inc. (9 yrs 1 mo)
    • Director of Sales & Recruitment
      Aug 2022 - Jul 2026 · 4 yrs

    • Director of MidSouth
      Feb 2021 - Aug 2022 · 1 yr 7 mos

    • Lead Recruitment Specialist
      Oct 2018 - Feb 2021 · 2 yrs 5 mos

  • Head Trainer, Corporate Trainer, Lead Server at J. Alexander's Restaurants
    2012 - Jul 2017 · 5 yrs 7 mos

    Head Trainer o Properly and efficiently train new servers utilizing a rigorous, 7-day training program o Coordinate schedules, tests, keys, scores, and qualitative progress of trainees throughout entire program o Display exceptional food, liquor, and wine knowledge based on changing menus and instruct new trainees Corporate Trainer – New Stores o Selected to travel to new restaurant openings in various cities to lead training boot camps for new service staff o Work directly with COO and Director of Service to coordinate multi-week training materials and experiences o Organize and lead group training sessions for up to 50 employees in both a classroom and restaurant setting Lead Server o Perform expected duties while evaluating performance of new and experienced employees and provide feedback o Motivate service staff to utilize teamwork to coordinate guests’ entire dining experience o Consistently utilize strong interpersonal skills to establish positive relationships with guests and employees

  • Administrative Graduate Assistant (School of Health Studies) at The University of Memphis
    2015 - 2015 · Less than a year

    o Corresponded with prospective graduate students and coordinated 40+ graduate admissions simultaneously o Managed the content of the School’s website utilizing intermediate HTML coding and OmniUpdate Software o Maintained online calendars for two academic advisors via scheduling 800+ students for advising appointments o Applied oral and written communication skills to interact professionally with students, faculty, and others

  • Sales Associate at CVS/pharmacy
    2010 - 2012 · 2 yrs

    o Consistently provided excellent customer service to guests by solving complaints and providing product information